Medical Assistant Front Office

Job Title: Medical Assistant Front OfficeJob Description

This front office medical assistant role focuses on providing exceptional patient-facing support while ensuring efficient, accurate management of electronic medical records and administrative processes. You welcome and guide patients through their visit, manage appointments and communications, support billing and insurance workflows, and help maintain smooth daily operations in a fast-paced orthopedic practice that values teaching, collaboration, and a close-knit team environment.

Responsibilities

• Welcome patients as they arrive, ensuring they feel comfortable, informed, and supported throughout their visit.
• Assist patients with check-in and check-out procedures, including completing all necessary forms and documentation.
• Utilize Medent and other electronic medical record (EMR) systems to maintain, update, and retrieve patient records with a high level of accuracy and confidentiality.
• Manage the appointment calendar, schedule patient visits, and coordinate appointments based on provider and medical staff availability.
• Handle incoming phone calls, route them to the appropriate personnel, and respond to patient inquiries in a professional and courteous manner.
• Verify patient insurance coverage and collect necessary information to support billing and claims processing.
• Process insurance claims, create invoices, and assist with patient billing activities as needed.
• Update and maintain accurate patient medical histories and records in the EMR system.
• Provide patients with information on treatments, medications, and post-procedure care as directed by healthcare providers.
• Order and manage medical supplies and equipment to ensure the office remains well-stocked and prepared for daily operations.
• Work closely with healthcare providers and clinical staff to ensure smooth patient flow and efficient office operations.
• Organize workload effectively, prioritize tasks, and manage multiple responsibilities in a very busy office environment.
• Demonstrate strong interpersonal and communication skills with a positive, affirming attitude toward patients and colleagues.
• Support front desk and medical reception duties, including greeting patients, managing waiting room flow, and coordinating follow-up appointments.

Essential Skills

• Experience using electronic medical record (EMR) systems, including Medent and ModMed.
• Medical receptionist or front office experience in a healthcare setting.
• Ability to organize workload, prioritize tasks, and manage time effectively in a busy environment.
• Strong interpersonal and communication skills with a professional, patient-centered approach.
• Comfort working directly with patients, answering questions, and providing clear information.
• Attention to detail and commitment to maintaining accurate, confidential patient records.
• Ability to multitask while handling phone calls, in-person patients, and administrative duties.
• Experience verifying insurance coverage and supporting billing and claims processes.

Additional Skills & Qualifications

• Orthopedic practice experience is strongly preferred.
• Background in medical assisting or medical reception is highly beneficial.
• Familiarity with high-volume outpatient environments and rotating provider schedules.
• Interest in learning from providers who are eager to teach and support professional growth.
• Ability to adapt to different office locations and workflows within a local network of clinics.

Work Environment

This role is based in very busy orthopedic offices that rely heavily on EMR systems, including Medent and ModMed, and require strong multitasking and organizational skills. The practice operates across multiple New Jersey locations, including Sparta (main hub), Morristown, Randolph, Hackettstown, and Cedar Knolls, and you may support more than one site as needed. The schedule runs Monday through Friday with one weekend per quarter (Saturday and Sunday), working 8-hour shifts that typically start between 8:00 a.m. and 9:00 a.m., with start times communicated at least a week in advance. Weekend hours are generally 8:00 a.m. to 12:00 p.m., and once trained in Randolph you will work one evening shift per week from 12:00 p.m. to 8:00 p.m. Offices see approximately 2040 patients per day per provider, with visits occurring about every 15 minutes, creating a fast-paced environment that values efficiency and teamwork. The culture emphasizes a small-group feel within a larger network, with providers who are friendly and eager to teach, strong team bonding activities including a yearly party, and benefits such as 401(k) matching and generous paid time off packages for permanent staff. Attire is typical professional medical office wear appropriate for direct patient interaction in a clinical front desk setting.

Job Type & Location

This is a Contract to Hire position based out of Sparta, NJ.

Pay and Benefits

The pay range for this position is $19.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Sparta, NJ.

Application Deadline

This position is anticipated to close on Nov 9, 2026.

Workplace Type

This is a fully onsite position in Sparta,NJ.

About Actalent

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.