Medical Assistant

Job Title: Administrative Medical Assistant

Reports to: Clinical Manager

Department: Front/Back Office

FLSA Status: Non Exempt

Prepared By/Date: Jeffery Fowler 08/13/2026

Approved By/Date:

Job Type: Full time

Pay: $15 - $23

Benefits:

• Health Insurance

• Dental Insurance

• Vision Insurance

• 401k/401k match

• Life Insurance/Supplemental Insurance

• Disability insurance

• GAP Insurance

• Pet Insurance

• Legal Shield/ID Shield

• Employee Assistance Program (EAP)

• PTO

• Holiday Pay

POSITION SUMMARY

This position is responsible for performing administrative tasks (indirect care) that support the care team in providing direct medical care. This position utilizes the Electronic Health Record (EHR) and external resources or tools to provide a complete assessment of the patient's health status, which includes identifying care gaps prior to the patient encounter. This position utilizes specialized knowledge, judgment and communication skills to assure that patients get the indicated care when and where they need and want it, in a culturally and linguistically appropriate manner. Patient contact is a critical component of this position, highlighting the medical background and communication skills necessary.

CORE FUNCTIONS

1. Performs chart review to ensure coordinated patient care.

2. Utilizes evidence based guidelines when identifying care gaps for preventative and maintenance care. Utilizes standing orders as appropriate.

3. Utilizes EHR to obtain medical information when communicating with the patient or medical care team regarding respective preventative care, chronic care, specific medications, high risk patients, and those not seen recently in the clinic.

4. Collaborates with the care team to meet expected performance metrics and clinical quality measures. Identifies areas for improvement based on results of clinical performance where applicable.

5. Maintains clinical skills and provides direct patient care on an as needed basis. Completes all necessary on-boarding/orientation activities, including simulation training, as needed or directed.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Santan Allergy and Asthma with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

DP - Typical Direct Patient Care environment:

Able to stand, walk, bend, squat, reach, and stretch frequently.

Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs.

Job Profile: Administrative Medical Assistant Needs adequate hearing and visual acuity, including adequate color vision. Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects. Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair.

May be required to lift up to 75 pounds.

Must use standard precautions due to the threat of exposure to blood and bodily fluids.

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

May require off-site travel

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Knowledge as normally obtained through graduation from an Accredited Medical Assisting Program. Completion of an approved medical assistant training program as defined by state regulations.

Medical Assistant Certification is required.

Certification for BLS is required.

Requires strong computer skills, including the ability to work with medical software. Requires exceptional interpersonal and communication skills. Requires the ability to manage multiple changing priorities in an effective and organized fashion.

PREFERRED QUALIFICATIONS

Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.

Additional related education and/or experience preferred.