SUMMARY:
MA provides patient care under the direction of a physician by performing specific services and attending to the patient's personal needs and comfort.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM QUALIFICATIONS:
- Graduation from an accredited Certified Medical Assistant program.
- Pediatric MA experience preferred
KNOWLEDGE, SKILLS, AND ABILITIES:
- Solid understanding of medical terminology through formal education or hands-on training.
- Proficient in Microsoft Teams, Outlook, and general office software.
- Strong ability to communicate and adapt care to the needs of diverse patient populations (pediatric, adolescent, adult, and geriatric).
- Demonstrates excellent verbal and written communication skills and consistently provides top-tier patient care.
- Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously.
- Able to problem-solve independently, think critically, and follow through on tasks without constant supervision.
- Quick to learn new processes and adapt to change with a positive, solutions-focused mindset.
- Works well in a team environment while also being self-motivated and proactive in individual responsibilities.
- Shows up consistently and on time—reliability and accountability are essential to team success.
ESSENTIAL FUNCTIONS:
- Must be able to work independently.
- Answer telephones and greet patients in a professional, courteous, and caring manner.
- Ability to perform front desk check-in/out, collect copayments and payments on patient balances, and schedule patients
- Properly and systematically update patient medical records and information in the NextGen Electronic Health Records (EHR) system.
- Assist in coordinating (scheduling appointments) and conducting patient care from pre-visit through post-visit.
- Show patients to the examination rooms and prepare them for the physician.
- Taking medical histories and recording vital signs.
- Thoroughly communicate and explain treatment procedures to patients using effective and appropriate communication skills received from training.
- Assisting the physician during the examination and procedures, handing instruments and materials, or performing such tasks as giving injections and removing sutures, changing sterile and non-sterile dressings.
- Collect and prepare laboratory specimens; perform “in-house” laboratory tests on premises.
- Dispose of contaminated supplies; sterilize medical instruments; prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Promote patient and family understanding of the educational content and their involvement in the plan of care, and document this in the patient record. Provide patients with recommended web-based resources.
- Prepare and administer medications as directed by a physician; conduct a medical reconciliation to compare the medicines the patient is currently taking with those about to be provided to avoid harmful interactions.
- Ensure that the medical visit is accurately and precisely documented in the patient's EHR. Provide patients with information concerning the availability of care during after-hours as needed.
- Participate in workflow meetings and Quality Improvement (QI) meetings to assist in the continuous refinement of patient care continuity.
- Remain current and up to date on population health data; attend in-house training and lectures to understand trends.
- Telephone prescriptions to a pharmacy; authorize drug refills as directed.
- Perform other clinical functions as delegated and supervised by the physician.
- Prior authorizations
PHYSICAL DEMANDS:
Standing, sitting, walking, stooping, stretching, reaching, kneeling, talking, lifting. Controlled setting with direct interactions with patients and staff in person and by phone.
WORK ENVIRONMENT:
In an office, a climate-controlled setting with direct interactions with patients and staff in person and by phone.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- AD&D insurance
- Dental Insurance
- Health Insurance
- Health savings account
- Life insurance
- Vision insurance
- Paid time off
- Travel reimbursement