Medical Assistant/ IVF Coordinator

About Us

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

Are you a Medical Assistant looking to take the next step in your career and transition into patient care coordination?

Pinnacle Fertility is seeking a compassionate, organized, and patient-focused Medical Assistant / IVF Coordinator to join our dedicated team in Los Angeles, CA!

This is an exciting opportunity for a Medical Assistant who enjoys building relationships with patients and is ready to expand their experience beyond traditional clinical responsibilities into care coordination, patient education, and fertility treatment support.

In this role, you'll serve as an important point of contact for patients throughout their fertility journey, helping them navigate appointments, understand treatment plans, coordinate next steps, and feel supported throughout the process. You'll work closely with our physicians, nursing staff, laboratory professionals, and administrative teams to ensure patients receive seamless, personalized care.

No fertility experience? No problem! While fertility or women's health experience is a plus, we're happy to provide training for individuals with a strong medical assisting background who are eager to learn and grow within reproductive medicine.

This is a full-time, onsite position at Pinnacle Fertility – California in Los Angeles, CA, with required weekend and holiday rotation.

Key Responsibilities

• Serve as a primary point of contact for patients, providing guidance, education, and compassionate support throughout their fertility treatment journey.

• Coordinate patient care by scheduling appointments, diagnostic testing, procedures, follow-ups, and referrals.

• Help patients navigate their treatment plans, understand next steps, and prepare for upcoming appointments and procedures.

• Collaborate closely with physicians, nurses, embryologists, and other members of the care team to ensure seamless communication and continuity of care.

• Assist healthcare providers with patient examinations, procedures, and treatments as needed.

• Support patient intake, review medical histories, obtain vital signs, and ensure patient information is accurate and up to date.

• Maintain detailed and accurate documentation in electronic medical record (EMR) systems, including patient communications, treatment updates, and care coordination activities.

• Respond to patient questions and concerns with professionalism, empathy, and sensitivity.

• Provide patients with education and instructions related to testing, procedures, medications, and follow-up care within the scope of the role.

• Ensure examination rooms, equipment, and supplies are prepared and maintained according to clinical and infection control standards.

• Assist with additional clinical, administrative, and patient care responsibilities as needed. 

Position Requirements

• Education & Certifications

  • High school diploma or equivalent required.

  • Completion of an accredited Medical Assisting program preferred but not required.

  • Current BLS certification required.

• Experience

  • Minimum of 2 years of experience in a healthcare setting, preferably in a Medical Assistant or similar patient-facing clinical role.

  • Experience supporting patient scheduling, education, clinical workflows, or care coordination preferred.

  • Fertility, reproductive medicine, OB/GYN, or women's health experience is a plus but not required.

  • Medical Assistants interested in transitioning into IVF coordination and expanding their patient care responsibilities are strongly encouraged to apply.

• Skills & Qualifications

  • Strong organizational skills with the ability to manage multiple patient needs, appointments, and priorities in a fast-paced environment.

  • Excellent interpersonal and communication skills with a patient-centered approach.

  • Ability to explain medical information and instructions clearly, compassionately, and professionally.

  • Strong attention to detail and commitment to accurate clinical documentation.

  • Proficiency with computers and electronic medical record (EMR) systems.

  • Ability to collaborate effectively with multidisciplinary clinical teams.

  • Compassion, discretion, and sensitivity when supporting patients through emotionally challenging healthcare experiences.

  • Eagerness to learn fertility treatment workflows and grow professionally within patient care coordination.

Compensation & Benefits

• Hourly Rate: $30.00–$35.00 per hour (final offers based on experience, skills, and qualifications).

• Benefits Package: Comprehensive medical, dental, vision, and life insurance coverage.

• Additional Benefits: Generous paid time off, paid holidays, and a retirement savings program. Full details will be shared during the interview process. 

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.