Medical Assistant

JOB DESCRIPTION Position: Medical Assistant Exposure Rating: 1 - High Exposure Department: Primary Care FLSA Status: Non-exempt Reports To: Director, Team Based Care Pay Grade: 51 Eligible for Remote: No Revised Date: August 2024 POSITION SUMMARY Under medical or nursing supervision, Medical Assistants support providers and nursing staff in the delivery of health care services. Medical Assistants perform related duties as required utilizing the Patient Centered Medical Home model of care in a team environment. KC CARE CULTURE CODE KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will: Put patients first, always Treat all people with dignity, respect, and kindness Create safe places for others to share their voice; encourage creativity Always strive for improvement; keep learning Own your work, action, and mistakes no one is perfect Have fun work should be fun and we want you to have fun at KC CARE ESSENTIAL DUTIES AND RESPONSIBILITIES Patient Care Call patients back to rooms and obtain medical history, history of present illness and/or chief complaint, and perform all screening required according to current procedures and quality measures. Prepare patients for examinations, procedures, and treatments to include obtaining vital signs, measure height and weight; perform vision and auditory screening as needed; record all information in electronic health record (EHR). Collect specimens, perform on-site laboratory procedures including providing vaccinations, and maintain current knowledge, including documentation and preparation of specimens. Administer medications using the 5 Rights of Medication Administration. Complete medication reconciliation and allergy verification for every patient. Contact patients by phone to deliver normal lab results and for additional care coordination needs. Clinic Flow, Referrals, and Administrative Assistance Inventory, stock, and clean exam rooms. Make follow-up appointments in eClinicalWorks (eCW) as part of patient visit. Maintain clinic flow by prioritizing patients needs and assisting providers and coworkers with unassigned patient needs. Assist with prior authorizations. Create referrals to other members of the patient care team including behavioral health, insurance navigators, community health workers, and with other KC CARE services. Assist with scanning and faxing patient medical records. MINIMUM REQUIREMENTS High school diploma or equivalent. Completion of a Medical Assistant program at an accredited college or university. Basic Life Support Certification (BLS). PREFERRED REQUIREMENTS One years experience as a Medical Assistant in a primary care setting. Experience using eClinicalWorks (eCW) EHR. Active certification such as NRCMA, CCMA, CMA. CAREER PATHWAYS Medical Assistant II Specialty duties (in addition to the core responsibilities outlined above): Daily additional tasks Work with the infection control nurse to complete infection control spot checks in clinic (i.e. handwashing, needle disposal, sterilization). Spot checks all exam rooms and assists in restocking or cleaning rooms. At the direction of the Lead MA, assist in training new MAs on procedures. Assist with resolving patient procedures such as FIT tests. Conduct blood draws and process lab specimens. Inventory and Supplies Assist with overall inventory management and supplies ordering. Assist with managing applicable vaccine programsincluding inventory, ordering, and storage. Ensure routine equipment maintenance is conducted and is logged accordingly. Logs and monitors emergency bag. Requirements: Three years experience as a Medical Assistant or equivalent experience. Graduated from an accredited Medical Assistant certificate program and passed the exam as a Certified Medical Assistant Completion of lab training for advanced medical procedures such as FIT tests. Completion of Phlebotomy certification or training. Completion of all other required trainings. Pass the KC CARE Medical Assistant skills assessment with a 85% or higher. WORKING CONDITIONS AND DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies. Physical Demands While performing duties of this job, employees are regularly required to sit, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds. Mental Demands While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department. Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity. At KC CARE, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us athumanresources@kccare.org . KC CARE will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.