Medical Assistant Lead, Express Care

Site: Mass General Brigham Medical Group, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

At Mass General Brigham Express Care, we are committed to delivering convenient, high-quality care to our patients when they need it most. As a Medical Assistant Lead, you will play an important role in supporting exceptional patient care, leading clinical workflows, and serving as a trusted resource for the Medical Assistant team at our Westwood location.

This is an exciting opportunity for an experienced Medical Assistant who enjoys mentoring others, improving processes, and helping create a positive, collaborative clinical environment. The Medical Assistant Lead combines hands-on patient care with leadership responsibilities, providing guidance and support to the clinical team while partnering with providers and operational leaders to deliver an outstanding patient experience.

Schedule:

The schedule consists of working 3, 12.5-hour shifts per week, including every other weekend (both Saturday and Sunday). Since Express Care is a 7-day-per-week operation that delivers care during the day, evening, weekends, and holidays, the schedule for this role will require 2 on-call shifts per 4-week scheduling period, weekend, holiday coverage and the flexibility to work overtime as needed.

The primary location I 90 Brigham Way, Westwood, MA.

We do our best to keep all employees at their assigned centers; however, for on-call shifts, employees must be able to commute to any of our locations, including Brookline, Newton, Lynn, Natick, Westwood, and Woburn. You may also be asked to report to any of these centers during orientation (for training/precepting purposes) or during times of staffing shortages or other extenuating circumstances (for cross-coverage purposes).

There is free parking at each of our locations!

About the Role

The Medical Assistant Lead provides daily leadership and oversight of Medical Assistant staff and clinical operations under the direction of the Practice Manager. In addition to performing Medical Assistant responsibilities, this role serves as a role model, mentor, and clinical resource for the team.

The Medical Assistant Lead supports efficient practice operations by coordinating workflows, facilitating communication, assisting with staff development, and helping implement clinical initiatives that improve quality, safety, and the overall patient experience.

Key Responsibilities

• Provide leadership, coaching, and support to the Medical Assistant team, including training, mentoring, and performance guidance.
• Serve as a clinical resource and role model, promoting teamwork, accountability, and professional growth.
• Coordinate daily clinical operations, including patient flow, staffing coverage, and workload distribution to ensure efficient care delivery.
• Perform Medical Assistant duties, including patient intake, obtaining medical histories, recording vital signs, preparing patients for examinations, and assisting providers with patient care.
• Assist providers with complex office-based procedures and support quality control initiatives.
• Assign tasks and responsibilities to team members to support effective use of resources and team productivity.
• Participate in the interview process for new Medical Assistants and serve as a preceptor for new hires and students.
• Assist with competency assessments and provide input regarding Medical Assistant performance evaluations.
• Create and coordinate coverage schedules for the Medical Assistant team.
• Act as a liaison between clinical staff, the Practice Manager, Medical Director, and providers to support communication and resolution of clinical issues.
• Support the implementation of new clinical initiatives and process improvements.
• Maintain compliance with Mass General Brigham policies, procedures, HIPAA requirements, and patient privacy standards.
• Perform other duties as assigned.

Qualifications

Education

• High School Diploma or equivalent required.

Experience

• At least 3 years of Medical Assistant experience with demonstrated proficiency in clinical and administrative responsibilities required.
• Prior experience training, mentoring, or supporting other Medical Assistants preferred.
• Experience working in an outpatient, urgent care, or ambulatory care setting preferred.

Licenses & Certifications

• Certified Medical Assistant (CMA) certification required.
• Basic Life Support (BLS) certification preferred.

Knowledge, Skills, and Abilities

• Strong leadership, coaching, and team management skills.
• Comprehensive knowledge of medical terminology, clinical procedures, and ambulatory care workflows.
• Proficiency with electronic health record (EHR) systems and medical office software.
• Ability to perform clinical skills including obtaining vital signs, manual blood pressure readings, and collecting blood samples and other specimens.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize and manage multiple responsibilities in a fast-paced healthcare environment.
• Ability to foster a positive, collaborative team culture.
• Knowledge of HIPAA and other privacy and security regulations.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

90 Brigham Way

Scheduled Weekly Hours

37.5

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$24.25 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.