POSITION SUMMARY: Under the direction of the Clinical Nurse Manager, Charge RN, Department RN and/or Licensed Practical Nurse, the Medical Assistant provides support to the provider in assessment, examination, treatment, and other management of patients in the clinical setting. Strong customer service, communication, teamwork, and multi-tasking skills are required.
ESSENTIAL FUNCTIONS/DUTIES & RESPONSIBILITIES
- Obtain vital signs; prepare and maintain examination and treatment areas for patient care. Assist with examinations, procedures, and treatments. Preform pre-visit screening following MHSI and provider-approved protocols.
- Prepare and administer oral, topical, inhaled, intradermal, subcutaneous, intramuscular, and other medications as directed by the supervising provider and as permitted by Wisconsin law.
- Identify and document patient care gaps (such as overdue preventive screenings, immunizations, chronic condition follow-ups, and labs) in the EMR and proactively bring them to the providers attention so they can be addressed and closed during the patient encounter.
- Screen and follow up on test results per protocol. Collect and process specimens correctly. Perform electrocardiography and respiratory testing. Schedule, coordinate, and monitor appointments.
- Evaluate and record patient history using critical thinking skills within the EMR.
- Document patient communication and clinical treatments timely, accurately, and appropriately.
- Establish, organize, and maintain patient medical records. Maintain medication and immunization records in EMR and Wisconsin Immunization Registry.
- Review provider schedules daily to ensure appropriateness and necessary equipment availability.
- Review charts and lab reports prior to patient arrival in accordance with departmental protocol.
- Communicate effectively, adapting to individual understanding, recognizing and respecting cultural diversity. Employ professional telephone and interpersonal techniques and apply medical terminology appropriately.
- Receive, prioritize, store, and maintain electronic information. Perform routine maintenance of clinical equipment. Apply computer and other electronic equipment techniques to support operations.
- Identify community resources for health maintenance and disease prevention to meet patient needs. Serve as communication liaison between the provider and patient, and as patient advocate/health coach within team-based care.
- Educate patients, within scope of practice and as directed by supervising provider, on health maintenance, disease prevention, and treatment plan compliance.
- Maintain confidentiality and perform tasks within legal and ethical boundaries.
- Comply with established risk management and safety procedures.
- Recognize and respond to emergencies.
- Participate in quality control, quality improvement, and organizational strategic plans.
- Attend and actively participate in departmental and organizational meetings.
- Maintain skills through continuing education and recognize credentialing criteria.
- Participate in orientation and training of new Medical Assistant employees.
- Understand that location, department, or provider assignment may change at the discretion of the Clinical Nurse Manager to meet organizational needs.
- Assist with providing extended/urgent care coverage as needed at various MHSI sites.
- Seek direction and support as needed.
- Perform other duties as assigned.
POSITION REQUIREMENTS
- Education: Certification and/or Registered as a Medical Assistant required. CPR certification required.
- Experience: Two or more years in a clinic, physicians office, or hospital preferred. Nursing students who have completed at least two clinical rotations may be considered.
- Expertise: Basic knowledge of medical terminology mandatory. Bilingual is a plus but not required. Must demonstrate empathy, dignity, and respect toward patients and staff. Must work efficiently and effectively with providers and staff, and communicate cooperatively with providers, charge nurse, and Clinical Nurse Manager. Customer service excellence required.
- Language & Technology: Ability to comprehend and use basic language (written and spoken) to communicate information and ideas. Intermediate computer proficiency required.
- Hours of Work & Travel: May vary based on organizational need.
A review of this position description may have excluded some of the marginal functions of the position that are incidental to the performance of fundamental job duties. This position description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisors.
Milwaukee Health Services, Inc. is an equal opportunity employer.
Milwaukee Health Services, Inc. does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status.