Medical Assistant- POS_C_113588

858488, No, 5770, 2337, 1, 0.0, 0.0, 31-Jul-2026, Medical Assistant- POS_C_113588, Full-Time, Medical Assistant- Rocky Mount, NC, Hybrid, Rocky Mount, NC, QUALIFICATION REQUIREMENTS:

• Ability to work independently with strong sense of focus, task-oriented.
• Ability to work with culturally-diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental.
• Comprehends fundamental medical terminologies in medical care delivery.
• Previous behavioral health care or medical assistant experience preferred.
• Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff.
• Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation.
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information.
• Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
• Strong interpersonal communication and written skills.

SKILLS/ABILITIES: Maintain Confidentiality; Good computer skills; Multi-tasking; Well organized with good oral and written communications skills.

• Telemedicine clinic experience and Knowledge of various telemedicine technologies preferred.
• Experience working in or with a rural clinical setting with technicians, nurses and physicians preferred.
• Excellent computer skills and an ability to learn and understand the general technical requirements for the telemedicine systems.
• Ability to provide basic technical support and to triage more difficult problems to appropriate staff.
• Ability and skill to proficiently operate a PC for Excel, Word, Word Perfect, Access, Internet.
• JOB SUMMARY:

The Behavioral Health Medical Assistant is an empathic individual with competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive patient care experience and work environment. Performs intake triage, assists patients with mental health screenings, vitals, and referrals to labs. Coordinate with clinic managers and their front/back office services regarding psychiatric and counseling services.

MAJOR DUTIES & RESPONSIBILITIES:

• Performs intake triage, vitals, and assists patients with mental health screenings.
• Provides support to BH Providers and coordinates psychotropic medications requests for refill.
• Documents as appropriate vitals, screening and patient history personal information as needed.
• Performs injections.
• Responsible for prior authorization of psychotropic medications.
• Performs other duties as deemed necessary by supervisors.
• Abides and sustains workflow expectations established by supervisor.