Medical Assistant/Support Staff (CNC)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Employees are expected to perform essential duties to established performance standards. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

• Provide front desk and administrative support to clients, visitors, and clinical staff while maintaining a welcoming, professional environment.
• Check clients in and out, verify demographic and insurance information, collect applicable copayments and account balances, and document payments.
• Perform medical support duties within the employee's training, demonstrated competency, and applicable requirements, including obtaining vital signs and conducting on-site urine drug screens.
• Assist with client triage by gathering relevant information, communicating observations, and documenting information for appropriate clinical staff.
• Coordinate client appointments and services with BHP staff, healthcare providers, pharmacies, and community partners.
• Monitor clients for unusual or concerning behavior and promptly communicate observations to appropriate clinical staff.
• Maintain client records, enter demographic and health information into the Electronic Health Record (EHR), scan documents, and process records requests and releases of information.
• Manage telephone operations, answer routine questions, route calls, return messages, and provide general assistance to clients and visitors.
• Support clinical staff scheduling and help ensure appointments and services are coordinated to meet client needs.
• Prepare correspondence, reports, and other documents using Microsoft Office and applicable software.
• Open and close the facility as assigned and help ensure the office is operational during posted service hours.
• Provide coverage at BHP locations in Licking and Knox Counties as assigned. Floater positions may cover staff absences or support newly opened facilities and may be eligible for mileage reimbursement in accordance with BHP policy.
• Maintain the confidentiality of client information in accordance with HIPAA and applicable laws, regulations, and BHP policies.
• Maintain accurate records and perform duties in accordance with BHP policies, procedures, accreditation standards, and applicable requirements.
• Participate in required training and maintain current knowledge relevant to the position.
• Maintain regular and punctual attendance and work assigned schedules, including evenings or weekends as required.
• Perform other job-related duties as assigned to support client care and organizational operations