Medical Assisting Program Manager

Summary:

The Program Manager is responsible for overseeing the academic integrity and operational success of their assigned program(s), including curriculum development, faculty management, student outcomes, accreditation compliance, and overall program performance. This position plays a key role in student retention and success, while also ensuring that educational programs meet institutional and accreditation standards. The Program Manager will ensure that faculty are well-qualified and equipped to deliver quality education and may also teach courses as part of their duties. The position also involves managing resources and ensuring continuous program improvement based on assessment data from a variety of metrics.

Essential Duties and Responsibilities:

Administrative Duties:

• Manage all aspects of the assigned academic program(s), ensuring that it meets accreditation standards, institutional objectives, and regulatory requirements.
• Oversee the development and implementation of student retention strategies and monitor student progress, including students on leave of absence, externship, or clinical placements.
• Supervise, train, and evaluate faculty, ensuring high instructional quality. Participate in the hiring and selection process for new faculty members and provide continuous professional development opportunities.
• Coordinate faculty scheduling, faculty meetings, and program-specific training and orientations for new faculty and students.
• Conduct faculty classroom observations and provide constructive feedback to improve teaching effectiveness and provide a reflective debrief with the intent to personalize the individual growth and development of instructional competencies.
• Develop and implement action plans based on student learning outcomes (SLOs) data, faculty performance, and program reviews to ensure continuous improvement.
• Maintain and manage the program’s inventory of equipment, supplies, and textbooks; ensure the timely ordering and proper calibration of equipment.
• Participate in curriculum development, review, and revision to ensure that program content remains relevant, engaging, and aligned with industry standards.
• Facilitate advisory committee meetings, campus governance participation, and other relevant institutional meetings.
• Develop and monitor sites for externship (if applicable)
• Other duties as assigned.

Instructional Duties:

• Teach assigned courses in the program, in alignment with the approved curriculum and course outlines.
• Assess and analyze student mastery of course and program learning outcomes and adjust instructional methodologies accordingly.
• Monitor student attendance, provide feedback on academic performance, and offer additional tutoring or support outside of class as needed.
• Maintain accurate student records, submit grades and attendance reports according to institutional guidelines, and ensure that all records are up to date.
• Participate in professional development opportunities, advisory board meetings, and student support activities, including but not limited to tutoring labs, skill seminars, and career placement services.

Supervisory Responsibilities:

• Direct supervision of faculty members.
• Responsible for interviewing, hiring, training, and evaluating faculty and staff.
• Provide guidance and feedback to faculty on their teaching performance and ensure that faculty members meet institutional standards and student expectations.
• Foster collaboration and teamwork among faculty and staff to promote a positive work environment and achieve programmatic goals.

Core Competencies:

• Leadership & Management Excellence: Inspire and motivate faculty and staff to achieve program objectives; manage resources effectively and align team goals with institutional priorities.
• Adaptability: Respond to change with flexibility, creativity, and the ability to learn new ways of working; adapt to the shifting demands of the academic and administrative environment.
• Communication: Clearly communicate expectations, provide feedback, and convey important program updates to faculty, students, and stakeholders; listen and collaborate effectively.
• Integrity & Ethics: Demonstrate personal integrity, follow through on commitments, and serve as a role model for faculty and students.
• Organizational Support: Support the program and institutional goals; ensure efficient management of time and resources while balancing multiple responsibilities.
• Professionalism: Maintain a professional demeanor in all interactions, handle sensitive situations with tact, and demonstrate respect for others.

Qualifications:

• Associate degree
• RMA, CMA, CCMA, NCMA, or CMAC preferred
• 3 years' field experience
• 1 year of teaching experience
• Credentialed in good standing in medical assisting by an organization whose credentialing exam is accredited by the National Commission for Certifying Agencies (NCAA), American National Standards Institute (ANSI), or under International Organization for Standardization (ISO)
• Have medical or allied health education or training
• Have experience related to the profession of medical assisting
• Have documented education in instructional methodology
• Supervisory experience preferred
• BLS for the Healthcare Provider
• Must meet or exceed all minimum qualifications as outlined by the institution, including any required certifications, licenses, or other credentials necessary to teach in at least one of the assigned program(s).
• Must possess a thorough knowledge of the specific program requirements, including applicable accreditation and regulatory standards.
• Strong understanding of curriculum development, student learning outcomes, and assessment methods.
• Experience in faculty management, including hiring, training, and evaluating instructors.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with learning management systems (LMS).
• Ability to develop and implement action plans for continuous improvement based on program reviews, student feedback, and performance data.

Physical Demands:

• Regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear.
• Frequently required to walk; occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment:

• The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate, with occasional exposure to chemicals or moving machinery, depending on the program.

All qualified applications with arrest or conviction records will be considered for employment. To ensure the safety and integrity of our operations, it is imperative that a review of all applicants' criminal history is conducted. Failure to do so poses a significant risk to the Employer, potentially compromising both business operations and the organization's reputation.

As part of our standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo a thorough background screening. This includes education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements may apply, such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System.