Medical Billing Customer Service Representative

Join Our Team!

Looking for a rewarding career with no weekends, no holidays, and no after-hours work? At 99 Healthcare Management, we believe strong healthcare practices start with strong people behind the scenes, and we’re looking for someone who takes pride in getting the details right.

We are seeking a detail-oriented and dependable Medical Billing Customer Service Representative to join our corporate office in Dallas, TX. This is a great opportunity to become part of a supportive, team-oriented environment where your skills make a difference. You'll play an important role in assisting patients with billing questions, resolving account concerns, and supporting an efficient revenue cycle process.

About 99 Healthcare Management

99 Healthcare Management is a Dallas-based physician practice management company. We help healthcare providers focus on what they do best, delivering high-quality patient care, by supporting every administrative function. Our service areas include human resources, accounting, marketing and business development, provider credentialing, and revenue cycle management.

The practices we support vary in size and specialty, including internal medicine, family medicine, pain management, cardiology, ENT, and more, so you’ll gain exposure to a wide range of billing experiences.

Learn more: www.99mgmt.com or visit our Facebook page.

Position Overview

Schedule: Monday–Friday, 8:00 AM–5:00 PM. No weekends, holidays, or after hours. 

Key Responsibilities 

• Serve as the primary point of contact for patients and providers regarding billing questions and concerns.
• Respond to a high volume of inbound calls and make outbound calls to collect payments or set up payment plans.
• Research and resolve account issues, discrepancies, and complaints in a timely, professional manner.
• Provide accurate information on statements, copays, outstanding balances, services, and rates.
• Work with patients or insurance representatives to resolve billing inquiries and payment arrangements within established protocols.
• Follow up on delinquent accounts, offering repayment options when appropriate.
• Assist with mailing claims, correspondence, and other billing-related communications.
• Identify and report inconsistencies, changes, or errors with payor activity to the billing supervisor.
• Maintain HIPAA compliance by protecting patient privacy and handling sensitive information appropriately.
• Participate in meetings, training programs, and process improvement initiatives.
• Perform other related duties as assigned to support the billing department.

Qualifications:

• Associate’s degree or two years of related experience.
• Bilingual preferred
• Customer service experience.
• Medical billing experience.
• Knowledge of accounts receivable and insurance processes.
• Professional phone etiquette and exceptional customer service skills.
• Ability to handle high-volume, fast-paced situations calmly and professionally.
• Strong multitasking and independent work capabilities with high accuracy.
• Strong work ethic, professionalism, and commitment to client/patient satisfaction.
• Proficiency in MS Office, especially Excel and Outlook.
• eClinicalWorks (eCW) experience preferred.

Why Join 99 Healthcare Management

•  Consistent weekday schedule with no weekends, holidays, or after-hours responsibilities
• Exposure to multiple specialties, so you’ll keep learning and growing
• Established Dallas-based company supporting a diverse group of physician practices
• Collaborative, professional office environment
• A role where your accuracy and problem-solving directly impact our partners’ success

 Compensation & Benefits

• 401(k) with immediate vesting and employer match
• Medical, dental, and vision insurance
• Paid time off
• Disability and life insurance
• Employee Assistance Program
• Flexible spending account

401(k) Retirement Plan: Our company offers a 401(k) plan with immediate vesting on employer contributions. Employees can start contributing after 6 months of employment, with both pre-tax and Roth 401(k) options available. The company provides a 100% match on the first 3% of contributions and a 50% match on the next 2%, fully vested from day one. Additional investment options, loan features, and rollover support are available. Annual contribution limits apply.