Job Description
Summary of Position
The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned.
Nature and Scope
The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Practice Manager.
Principal Duties and Responsibilities
May include some or all of the following:
- Daily Operations
- manages the telephone and documents legible and concise messages
- handles routine patient concerns and complaints
- answers patient inquires regarding accounts and/or refers patients to
accounts receivable representative
- distributes mail and faxes
- organizes, retrieves, files, repairs, and purges medical records
- maintains inventory of office supplies, forms, and equipment
- processes release and record forms
- opens and closes office
- calculates and verifies charges
- handles data entry of payments
- balances the day's batch of payments
- monitors the reschedule queue
- Processing the arrival and exit of patients
- welcomes patients
- enters and updates patient demographic and insurance information into the
computer.
- schedules tests, follow-up, and referral appointments
- collects all co-pays and deductibles, addresses past due balances and
payment plans
- Implements the behavioral standards for PHN/PHS, including the Customer
Service and Teamwork Standards.
- Responsible for other duties as assigned.
High School diploma or equivalent certificate
Two to three years of experience in anambulatory health care facility preferred.
Knowledgeable of Third Party Payers, ICD-9 and CPT Coding, and medical
terminology
Computer and Keyboarding skills
Ability to work in a fast-paced environment,
prioritize and perform multiple tasks
- Epic knowledge is preferred
Numbers & Facts
| Location | Vandalia, OH |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1995 |
| Website | http://www.premierhealth.com/ |
About Company
About Premier Health Partners
Premier Health Partners (PHP) is a large health system serving southwest Ohio communities by improving the quality, affordability, and accessibility of health care.
PHP Mission and Legacy for Better Health Care
The PHP Mission and Legacy has always been to provide the most comprehensive, affordable and accessible health services and products for the betterment of health care in southwest Ohio. When you know more about our mission, vision, and values, and read about the success stories in our history; you’ll know why we’re the first choice for patients, physicians and employees in southwest Ohio.
PHP Hospitals
Our members include more than 65 member locations throughout southwest Ohio, including four hospitals:
As part of our mission to bring quality health care closer to the people we serve, we’ve expanded our services through comprehensive health centers:
Find out how to donate or volunteer to impact the quality of health care at PHP and our member organizations. PHP has foundations to which you can make donations to improve the health care technology and facilities available to your community. You can also help by volunteering at our hospitals or health centers.
PHP Vendor and Supplier Information
Whether you’re currently a vendor working with PHP or a supplier interested in joining our partnership, you’ll find helpful information in our vendor and supplier section.
Serving the Community
PHP is dedicated to serving the community by making it our priority to bring quality, affordable health care choices closer to you. To make this happen, PHP created Premier Community Health, a non-profit organization dedicated to creating a healthier community through prevention, early detection, and disease management. PHP’s investment in the 23 communities we serve includes building health service centers, bringing health programs to the community, as well as being one of the largest employers in the area. We also are committed to helping the under-served of our community by providing financial aid, free services, and pre ions to people in need. We also believe in being a good neighbor by getting involved in numerous community programs and charities. And, as part of our effort to build healthier communities, we have implemented a system-wide ban on tobacco.
Learn more about how we serve the community.
Awards and Recognition
Read About Our Awards and Recognition.
Premier Health Partners (PHP) is a large health system serving southwest Ohio communities by improving the quality, affordability, and accessibility of health care.
PHP Mission and Legacy for Better Health Care
The PHP Mission and Legacy has always been to provide the most comprehensive, affordable and accessible health services and products for the betterment of health care in southwest Ohio. When you know more about our mission, vision, and values, and read about the success stories in our history; you’ll know why we’re the first choice for patients, physicians and employees in southwest Ohio.
PHP Hospitals
Our members include more than 65 member locations throughout southwest Ohio, including four hospitals:
- Good Samaritan Hospital Dayton
- Miami Valley Hospital
- Atrium Medical Center
- Upper Valley Medical Center
As part of our mission to bring quality health care closer to the people we serve, we’ve expanded our services through comprehensive health centers:
- Good Samaritan North Health Center in Englewood
- Miami Valley South Hospital in Centerville
Find out how to donate or volunteer to impact the quality of health care at PHP and our member organizations. PHP has foundations to which you can make donations to improve the health care technology and facilities available to your community. You can also help by volunteering at our hospitals or health centers.
PHP Vendor and Supplier Information
Whether you’re currently a vendor working with PHP or a supplier interested in joining our partnership, you’ll find helpful information in our vendor and supplier section.
Serving the Community
PHP is dedicated to serving the community by making it our priority to bring quality, affordable health care choices closer to you. To make this happen, PHP created Premier Community Health, a non-profit organization dedicated to creating a healthier community through prevention, early detection, and disease management. PHP’s investment in the 23 communities we serve includes building health service centers, bringing health programs to the community, as well as being one of the largest employers in the area. We also are committed to helping the under-served of our community by providing financial aid, free services, and pre ions to people in need. We also believe in being a good neighbor by getting involved in numerous community programs and charities. And, as part of our effort to build healthier communities, we have implemented a system-wide ban on tobacco.
Learn more about how we serve the community.
Awards and Recognition
Read About Our Awards and Recognition.
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