Note: MUST be legally authorized to work in the United States.
SUMMARY / DUTIES:
Supports a high-volume medical imaging department by managing inbound calls, scheduling patients, and coordinating imaging services across modalities including X-ray, ultrasound, mammography, and bone densitometry.
Responsible for work queue and incoming order management, patient registration, insurance verification, and authorization processing.
Conducts outbound calls to reduce scheduling backlog and improve patient access.
Provides instructions to patients, gathers required documentation, and coordinates prior imaging retrieval.
Handles patient inquiries, resolves issues, and escalates as needed.
Maintains accurate records and supports clerical operations while collaborating with technologists, physicians, and leadership to improve workflow efficiency and reduce call abandonment rates.
REQUIREMENTS:
HS Diploma or equivalent education/experience
At least 6+ months experience in a radiology or medical imaging department
At least 1+ years' experience in medical scheduling, patient access, or call center environment
Experience with high-volume inbound/outbound calls and scheduling workflows
Experience with insurance verification, authorization, and patient registration
Proficiency in medical terminology and imaging procedures (X-ray, ultrasound, mammography, DEXA)
Ability to manage work queues, orders, and electronic health record systems
Strong customer service, communication, and problem-resolution skills
PREFERRED REQUIREMENTS:
At least 2+ years' experience in radiology scheduling or medical receptionist role
Experience with Genesys Cloud or similar call management systems
Experience with Epic, Workday, or similar healthcare systems
Ability to handle patient financial discussions including estimates and cost share
Experience requesting prior imaging and managing records/CD distribution
Experience supporting process improvement or high-volume access operations
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
Req3521430
Numbers & Facts
Location
Berkeley, CA
Salary
$1–$26.30 Per Hour
Skills
Call Centersunmatched
Cloud Computingunmatched
Cost Estimatesunmatched
Customer Support/Serviceunmatched
Diversityunmatched
Documentationunmatched
Epic Systemsunmatched
Genesys Solutionsunmatched
Healthcareunmatched
Leadershipunmatched
Mammographyunmatched
Medical Imagingunmatched
Medical Office Administrationunmatched
Medical Record Systemunmatched
Medical Terminologyunmatched
Operational Supportunmatched
Order Managementunmatched
Patient Careunmatched
Patient Educationunmatched
Patient Registrationunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Radiographyunmatched
Radiologyunmatched
Record Keepingunmatched
Records Managementunmatched
Schedule Developmentunmatched
Telephone Skillsunmatched
Ultrasoundunmatched
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