Job Description
Find your calling at Mercy!
Overview
Facilitate the patient/guests experiences at Mercy by providing personal, professional and compassionate service. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Position Details:
Located at Mercy Surgery Center
SPRINGFIELD, MO
FULL TIME
The ideal candidate is highly organized, compassionate, and passionate about helping others navigate the healthcare system. They excel at building relationships, coordinating multiple priorities, and communicating effectively with patients, families, providers, and community partners. Successful Medical Navigators are proactive problem-solvers who thrive in a fast-paced environment and are committed to delivering an exceptional patient experience through every interaction.
MINIMUM Qualifications:
Education: High school diploma.
Licensure: Valid Driver's License
Experience: Previous experience in a Medical Office or customer service position.
Other:
- Critical thinking and problem solving skills.
- Professional verbal and written communication skills with the ability to type 50 wpm.
- Knowledge of Microsoft Office.
Preferred Certifications: BLS preferred
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
keyword(s): entry level medical, entry level, organizational
entry level medical, entry level, organizational
Numbers & Facts
| Location | Springfield, MO |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1986 |
| Website | https://www.mercy.net/ |
About Company
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.
Skills
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