The Patient Intake and Front Desk position is responsible for creating a welcoming and professional experience for patients while managing the daily administrative operations of a medical office. The role involves greeting patients, checking them in and out, updating personal information, verifying insurance, collecting co-payments, scheduling appointments, answering phone calls, and maintaining patient records.
Patient Intake & "The Welcome"
Check-in/Check-out
Registration: Collecting and updating personal information (address, phone, emergency contacts).
Legal Compliance: Ensuring HIPAA privacy notices and "Consent to Treat" forms are signed and scanned into the system.
Wait-Time Management: Communicating with patients if the provider is running behind to prevent frustration.
2. Financial Management
Insurance Verification: Confirming the patient’s insurance is active.
Co-pay Collection: Asking for and processing payment.
3. Communication & Triage.
Heavy Phone Volume: Routing calls to the right person
Appointment Scheduling: Using Electronic Medical Record Epic software to balance the doctor's schedule
4. Office Maintenance: Keeping the lobby tidy
| Location | Burlingame, CA |
| Job Type | Temporary, Contractor |
| Salary | $24–$26 Per Hour |
| Year Founded | null |
High school diploma or equivalent.
Previous experience in customer service, reception, or medical office administration preferred.
Good verbal and written communication skills.
Professional, friendly, and welcoming attitude.
Basic computer skills and ability to learn electronic medical record (EMR) systems.
Knowledge of patient registration and appointment scheduling.
Ability to handle multiple phone calls and administrative tasks.
Basic understanding of insurance verification and co-pay collection.
Knowledge of HIPAA and patient confidentiality.
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