About This Opportunity

Join our healthcare team as a Medical Office Specialist where you'll serve as the vital first point of contact for our patients while ensuring smooth daily operations of our medical practice. In this role, you'll combine exceptional customer service skills with efficient administrative abilities to create a welcoming and well-organized patient experience. This is an excellent opportunity to build a rewarding career in healthcare administration with a stable, predictable schedule that supports work-life balance.

Position Overview

As our Medical Office Specialist, you'll be responsible for all front office functions including patient relations, appointment coordination, telephone communication, patient registration, and check-in and check-out functions. You'll be the backbone of our practice's daily operations, ensuring every patient interaction reflects our commitment to quality care and compassionate service.

Essential Duties and Responsibilities

• Build positive relationships with patients and providers through clear, compassionate communication
• Manage the appointment system by scheduling, canceling, and rescheduling patient visits efficiently
• Conduct proactive appointment reminders and pre-visit planning to ensure patients are prepared
• Handle telephone communications professionally, routing calls appropriately and ensuring timely follow-up
• Execute a smooth check-in process by verifying and updating patient information in our Patient Management system
• Perform thorough insurance verification and connect eligible patients with our financial counselor for Sliding Fee Discount programs
• Facilitate a seamless check-out experience and coordinate follow-up appointments
• Manage document needs through efficient copying and faxing services
• Process payments accurately, including collecting co-pays and handling credit card authorizations

Required Qualifications

• High School diploma or GED
• Bilingual proficiency in English and Spanish (required)

Why Join Our Team?

We're committed to creating a supportive work environment where your contributions directly impact patient care and satisfaction. With a stable Monday-Friday schedule, you'll have the opportunity to build lasting relationships with our patients and colleagues while growing your career in healthcare administration. Join us and make a meaningful difference in patients' healthcare experiences every day.