Medical Office Specialist (MOS)

1. Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.

2. Greets patients for providers, answers the telephone, routing of calls/tasks, books appointments, verifies patient insurance coverage, acts as cashier for payments and prepares for appointments.

3. Greets and check patients in, verifies current demographics and insurance coverage. Notifies back-office staff of patient’s arrival in a timely manner.

4. Working knowledge of the referral process.

5. Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the electronic medical record.

6. Contacts the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment.

7. Directs patient flow and prepare patients for exams.

8. Proactively monitors and manages provider schedules for accuracy.

9. Actively participates in the cleaning of shared work areas.

10. Participates in the orientation and training of new employees.

11. May work at multiple sites as determined by department necessity.

1. High school diploma or equivalent required.

2. Six (6) months of customer service in a professional office setting OR one (1) year or more in a service-related industry required.

3. Certification from a Medical Office Specialist program is preferred.

1. Ability to work well with providers, clinical staff, and patients.

2. Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work.

3. Excellent proven customer service skills.

4. Intermediate computer and telephone skills.

Perks and Benefits: