Client Services Representative – Full-Time

Location: Derby, New York

Are you looking for meaningful work, a supportive team, and a workplace that truly values work-life balance?

At Harmonia Collaborative Care, we believe in “life. with. balance.” We are looking for a friendly, dependable, and organized Client Services Representative to join our team in Derby.

As one of the first people our clients interact with, you will play an important role in creating a welcoming, positive experience while helping our busy office run smoothly.

What We Offer

We believe that taking care of our employees is just as important as taking care of our community. Our full-time benefits include:

• Generous paid time off (PTO)

• 13 paid holidays

• Medical and dental insurance

• Vision insurance

• Retirement plan

• Life insurance and additional benefits

• A supportive, welcoming team environment

• A workplace that encourages a healthy work-life balance

• Meaningful work that makes a difference in our community

What You'll Do

• Welcome clients and assist with check-in

• Answer incoming calls and respond to inquiries

• Schedule, confirm, and coordinate appointments

• Verify insurance and client information

• Collect co-payments and process payments

• Assist with medical records and administrative tasks

• Maintain office supplies and support daily operations

• Work closely with clinical and administrative staff

• Maintain client confidentiality and professionalism

What We're Looking For

• High school diploma or equivalent

• Previous medical or behavioral health office experience preferred

• Familiarity with medical terminology is a plus

• Strong computer, data-entry, and organizational skills

• Excellent communication and customer service skills

• Ability to multitask and prioritize in a busy office

• Dependable, professional, and detail-oriented approach

• A genuine desire to help others and create a positive client experience

Why Harmonia?

At Harmonia Collaborative Care, you are more than just a member of the front-office team. You are an important part of helping individuals and families feel welcomed, supported, and cared for.

If you enjoy working with people, appreciate a team-oriented environment, and want a career that offers both purpose and balance, we would love to hear from you.

Harmonia Collaborative Care is an equal opportunity employer. We value a diverse workforce and encourage qualified candidates from all backgrounds to apply.