FXR Foot & Ankle | Fairfax, Virginia Full-Time About FXR Foot & Ankle: FXR Foot & Ankle is a modern, surgeon-owned foot and ankle specialty practice located in Fairfax, Virginia. Founded by two fellowship-trained podiatric foot and ankle surgeons, our practice provides comprehensive medical and surgical care, including sports medicine, advanced reconstructive surgery, minimally invasive procedures, wound care, limb preservation, and treatment of common and complex foot and ankle conditions.We are committed to delivering exceptional patient care through clinical expertise, modern treatment options, efficient care, and personalized patient experience.As a growing practice, we are building a team of dedicated professionals who share our commitment to excellence, collaboration, and compassionate care.We are seeking a professional, organized, and personable Medical Receptionist to serve as one of the primary points of contact between our patients and the practice.The ideal candidate combines exceptional customer service with strong attention to detail and understands that the front office plays an important role in both patient care and the overall success of the practice.ResponsibilitiesWelcome patients and visitors in a professional, friendly, and efficient mannerManage patient check-in and check-outAnswer, screen, and appropriately route incoming telephone callsSchedule, reschedule, and confirm patient appointmentsMaintain accurate surgeon schedules and appointment informationRegister new patients and maintain accurate demographic, insurance, and contact informationVerify insurance eligibility and benefits as assignedCollect copays, deductibles, outstanding balances, and other patient paymentsProvide patients with appropriate receipts and payment informationAssist with referrals, authorizations, and insurance-related documentationObtain and organize medical records and outside documentationProcessing faxes, forms, correspondence, and patient requestsAssist with patient portal messages and other patient communicationsCoordinate referrals and communication with referring providers and outside medical officesScan and properly index documents within the electronic health recordMaintain accurate and complete electronic patient recordsCommunicate scheduling, insurance, and administrative concerns to the appropriate team memberProtect patient confidentiality and comply with HIPAA and practice policiesMaintain an organized, welcoming, and professional reception areaAssist the surgeons and clinical team with administrative needs when appropriateHelp ensure excellent patient experience from the first phone call through completion of the visitQualificationsAt least one year of medical office, medical receptionist, or comparable healthcare experience preferredExperience using an electronic health record or medical practice-management system preferredeClinicalWorks experience is a plusFamiliarity with insurance eligibility, referrals, prior authorizations, and patient payments strongly preferredExcellent telephone and interpersonal communication skillsStrong computer skillsProfessional, ethical, dependable, and punctualExcellent organizational and time-management skillsStrong attention to detailAbility to multitask while maintaining accuracyAbility to remain professional and courteous during busy periodsComfortable discussing scheduling, insurance, and financial information with patientsAbility to work collaboratively with surgeons, clinical staff, and other team membersWhat We ValueWe are looking for someone who:Makes patients feel welcome and respectedCommunicate professionally and confidentlyTakes ownership of assigned responsibilitiesPays close attention to detailsHandles problems calmly and helps find solutionsUnderstands the importance of accurate scheduling and patient informationRepresents the practice professionally during every patient interactionWants to contribute to building an exceptional surgeon-owned specialty practiceCompensation & Benefits: $18-$22 per hour, depending on experience and qualifications.Eligible full-time employees receive:Paid Time Off (PTO)Paid holidaysOpportunities for professional development and increased responsibility as the practice growsAdditional benefits may be added as FXR Foot & Ankle grows.Join FXR Foot & AnkleThe front desk is often the first and last impression a patient has of a medical practice. We are looking for someone who takes pride in making that experience welcoming, organized, efficient, and professional.As an early member of the FXR Foot & Ankle team, you will also have the opportunity to help establish workflows, improve processes, and grow with the practice.FXR Foot & Ankle is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified applicants and employees with disabilities.