Benefits:- Employee discounts
- Health insurance
- Paid time off
Medical Receptionist
Employment type: Full-time
Schedule: Monday-Friday w/ Occasional Saturdays
Reports to: Office Manager
About First Physicians
At First Physicians, we are committed to providing compassionate, high-quality care while creating a welcoming and positive experience for every patient who walks through our doors. We believe great healthcare starts with a friendly face, a warm greeting, and a team that genuinely cares. Our team works together to make each patient feel comfortable, respected, and valued from the moment they arrive.
About the Role
We are looking for a friendly, dependable, and patient-focused Medical Receptionist to join our team! As the first point of contact for our patients and visitors, you will play an important role in creating a positive first impression and helping our clinics run smoothly each day.
The ideal candidate enjoys working with people, thrives in a fast-paced environment, and takes pride in providing excellent customer service. If you are organized, a strong communicator, and passionate about making a difference in the patient experience, we would love to meet you!
Schedule: Monday–Friday, with occasional Saturdays as needed.
Responsibilities
- Welcome patients and visitors with a warm, friendly, and professional attitude, both in person and over the phone.
- Check patients in and out, collect copayments and outstanding balances, and assist with payment questions.
- Schedule, confirm, and reschedule appointments to support efficient clinic operations.
- Register walk-in patients according to office guidelines.
- Enter and update patient demographics, insurance information, and other records accurately.
- Verify insurance eligibility and coverage before patient visits.
- Answer multi-line phone calls, direct calls to the appropriate team members, and return messages promptly.
- Scan identification cards, insurance cards, and other documents into patient records.
- Balance the daily cash drawer and maintain accurate payment logs.
- Process medical records requests in accordance with HIPAA and patient privacy requirements.
- Maintain a clean, organized, and welcoming reception and waiting area.
- Work collaboratively with providers, clinical staff, and other team members to ensure a smooth patient experience.
Required Qualifications
- High school diploma or GED.
- Friendly, approachable, and professional demeanor.
- Strong communication and interpersonal skills.
- Comfortable using computers and willing to learn new systems and processes.
- Excellent organizational skills and attention to detail.
- Ability to remain calm, courteous, and efficient in a fast-paced environment.
- Dependable, punctual, and committed to providing excellent service.
Preferred Qualifications
- Previous front desk or receptionist experience in a medical office or healthcare setting.
- Experience using an electronic health record (EHR) system; Athena experience is a plus.
- Familiarity with insurance verification, copayments, and medical terminology.
- Bilingual in English and Spanish.
Why Join First Physicians?
At First Physicians, you will be part of a team that values teamwork, professionalism, and compassionate patient care. Your role will help set the tone for each patient's visit, and your contribution will make a meaningful difference in their overall experience.
If you enjoy helping people, creating welcoming experiences, and being part of a team that makes a difference, we encourage you to apply. We look forward to meeting you!