You're More Than a Front Desk. You're the Face of Our Practice.
From greeting patients and answering phones to coordinating check-ins and check-outs, you'll help create a positive experience at every visit. If you're personable, dependable, organized, and enjoy helping others, we want to hear from you!
Boulder Medical Center (BMC) is a local, independent, physician-owned medical group with more than 20 primary and specialty care departments, 90 providers, and 325+ clinical and support professionals. We currently serve patients at locations in Boulder, Louisville, Longmont, and Erie.
Summary:
BMC is seeking a customer service-oriented Medical Receptionist (Patient Access Associate) to join our Urgent Care team. This part-time position is scheduled for 16 hours per week and provides weekend coverage on Saturdays and Sundays.
Urgent Care is a fast-paced environment that provides timely, compassionate care for patients with minor injuries, illnesses, and other same-day medical needs. This role is ideal for someone who enjoys interacting with patients, multitasking, and delivering exceptional customer service.
Job Perks:
- Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
- Day shift schedules.
- Experience working with both primary care and specialty care clinics.
Job Duties:
- Answers the telephone promptly, evaluating patient needs to determine appointment type.
- Summarizes appointment details prior to ending the phone call.
- Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
- Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
- Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
- Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.
Keyword: Medical Receptionist, Patient Access Representative, Patient Access Rep, Patient Access Associate, front desk, patient service specialist, patient scheduler,
Required Experience:
- Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
- Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
- Must have excellent customer service and communication skills.
- Strong computer and data entry skills.
- Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
- Neat, well-groomed appearance and courteous manner.
- Knowledge of medical terminology and HIPAA compliance, preferred.
Education
- High school diploma or equivalent
- Associates Degree or some college coursework in Business or Healthcare Administration, preferred.
Experience
- One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
- Previous experience with patient scheduling in a hospital or clinic setting preferred.
- Bi-lingual ability (Spanish), a plus.
The starting hourly pay range for this position is commensurate with experience:
This position will be posted for a minimum of three days, subsequently until filled.
Location:
From: Boulder Medical Center