Medical Records Specialist

MainStreet Family Care operates an expanding network of urgent care and primary care clinics across Alabama, Georgia, Florida, and North Carolina. We continue to scale rapidly—improving healthcare access in underserved communities throughout the Southeast.

We are seeking a Medical Records Specialist to join our Revenue Cycle team at our Birmingham headquarters. This role is ideal for someone who is detail-oriented, highly organized, able to work independently, and eager to grow within a professional healthcare organization.

The Opportunity
As a Medical Records Specialist, you will:
• Process medical record requests from insurance companies and authorized stakeholders with accuracy and urgency
• Manage insurance correspondence by updating “pay-to” addresses to ensure payments are directed to MainStreet HQ rather than clinic locations
• Save, upload, and maintain Explanation of Benefits (EOBs) and Electronic Remittance Advices (ERAs) in the correct systems
• Support claims resolution and payment posting teams to ensure clean revenue cycle workflows
• Provide exceptional internal customer service to clinic and billing partners

Why This Role Matters
You will be protecting the integrity of personal healthcare information, while ensuring necessary parties have access to the records they need, and assisting across departments as a versatile team player. 

What We’re Looking For
• Strong organizational and prioritization skills
• High attention to detail with zero tolerance for errors
• Proficient with computers, document management, and data entry
• Previous experience in a medical office, billing, or records environment is not required—we will train the right person
• A proactive, ownership-driven mindset that supports continuous improvement

Schedule, Location & Benefits
• Full-time, on-site in Birmingham, AL
• Monday–Friday, 8:00 a.m.–5:00 p.m.
• Eligible for all MainStreet benefits including:
– Medical, dental & vision coverage
– 401(k) with company match
– PTO
– Career advancement opportunities in a fast-growing organization