The Scheduler at NJ Pediatric Neuroscience Institute (NJPNI) is responsible for coordinating and maintaining patient appointment schedules with accuracy, professionalism, and efficiency. This role requires exceptional communication skills and attention to detail to ensure a seamless experience for patients and providers. The Scheduler will work closely with the front desk, call center, and clinical teams to provide excellent customer service and maintain organized scheduling operations across multiple providers and office locations.
Responsibilities
Schedule new and follow-up appointments promptly and accurately in accordance with NJPNI scheduling guidelines.
Communicate effectively with patients, families, and staff to confirm appointments, provide necessary information, and address scheduling inquiries.
Coordinate appointment times and provider availability across multiple NJPNI locations.
Maintain accurate and up-to-date records of all patient appointments, cancellations, and rescheduled visits.
Utilize scheduling software and EMR systems to manage patient appointments and provider calendars.
Collaborate with clinical and administrative teams to ensure smooth patient flow and optimize daily schedules.
Assist with resolving scheduling conflicts or issues in a professional and timely manner.
Uphold confidentiality and ensure all scheduling activities comply with HIPAA regulations.
Monitor provider schedules and notify staff or management of any changes or open time slots.
Provide outstanding customer service to patients and families, ensuring a positive experience throughout the scheduling process.
Perform other administrative duties as assigned.
MUST HAVE Skills & Competencies
Medical Office Scheduling
Strong Interpersonal and Communication Skills
Customer Service Excellence
Problem Solving and Attention to Detail
Multitasking and Time Management
Proficiency with Scheduling Software and EMR Systems
Ability to Perform Well in a Fast-Paced, Team-Oriented Environment
Qualifications
Knowledge of medical terminology and healthcare scheduling workflows preferred.
High school diploma or equivalent required, associate or bachelor’s degree in healthcare administration or related field preferred.
Demonstrated professionalism, reliability, and commitment to patient-centered care.
Salary Range: $21.50 – 23.00.
Numbers & Facts
Location
Morristown, NJ
Job Type
Full-time
Salary
$21.50–$23 Per Hour
Skills
Administrative Skillsunmatched
Call Centersunmatched
Change Managementunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Electronic Medical Recordsunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Healthcareunmatched
Healthcare Administrationunmatched
High School Diplomaunmatched
Interpersonal Skillsunmatched
Medical Officeunmatched
Medical Recordsunmatched
Medical Terminologyunmatched
Multitaskingunmatched
Neuroscienceunmatched
Organizational Skillsunmatched
Pediatricsunmatched
People Managementunmatched
Plan Meetingsunmatched
Problem Solving Skillsunmatched
Quality of Careunmatched
Regulationsunmatched
Schedule Developmentunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Time Managementunmatched
Vision Planunmatched
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