Medical Secretary

SUMMARY:

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients

Collects patient balances, copays, and credit cards at time of service

Reviews lists of patients who need appointments and calls to schedule when due

Verifies demographics and insurance carrier information for every patient

Assists patients with Kiosk sign in

Complies with OSHA and DOH standards

Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations

Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information

Provides superior customer service and outstanding patient care

Attends meetings/workshops as they relate to current position and office workflows

Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE: Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.

EXPERIENCE: Two years' experience in a physician's medical office practice. Proficient in English language and computer appointment scheduling skills; Familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

195 Collyer Street - N/A Providence, Rhode Island 02903

Work Type:

M-F 8a-430p

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No