Medical Services Coordinator

Aspire Behavioral Health & Developmental Disabilities Services Job Description

A. ORGANIZATIONAL RELATIONSHIPS

Position Title: Medical Services Coordinator Dougherty Outpatient

Date:

Employee:

Work Unit: AACSB Administration

County: Dougherty

Immediate Supervisor's Title: Practice Manager

List positions supervised through immediate contact: None

B. QUALIFICATIONS:

Knowledge of agency specific office procedures and methods. Computer Skills. Ability to maintain routine clerical records. Ability to establish, maintain and update an organized, accessible filing, mailing, or inventory system. Ability to communicate effectively both orally and in writing. Ability to understand and interpret written materials. Ability to prepare all related reports. Ability to use agency specific software. Knowledge of basic English and grammar usage. Ability to operate all office machines.

(Physical) No lifting of more than 20 pounds.

C. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE:

(Include emergency equipment, treatment equipment and high-risk equipment)

D. BLOODBORNE PATHOGEN CATEGORY (check one)

____Employee routinely performs tasks that involve exposure to blood or other potentially infectious material as part of their assigned duties (Category I).

____Employee performs assigned tasks which do not involve exposure to blood or other potentially infectious matter, BUT employment may require performing unplanned category I tasks (Category II).

X Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material AND performance of category I tasks are not a condition of employment (Category Ill).

E. MANDATORY TRAINING CATEGORY (Check One)

X Administrative

____Direct Care

____Medical

F. PERFORMANCE IMPROVEMENT

The Albany Area Community Service Board goal is to continually improve the delivery of service by improvement of individual outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, individual focused services.

ALBANY AREA CSB Job Description Page 2

Position Title: Medical Services Coordinator Dougherty Outpatient

G. ASSIGNED DUTIES

Performs a variety of clerical support functions/processes for an office or unit. Performs clerical duties, or a few specialized or essential clerical functions. (i.e. data maintenance, filing system maintenance, etc.)

Duties Include:

1. Provider Schedules (CareLogic and Humanity)
2. Run and Distribute Daily schedules to providers
3. Liaison between providers and individuals
4. Liaison between providers and nurses
5. Liaison between providers and pharmacy
6. Liaison between front office staff, providers and nurses
7. Keep providers' calendars current, posting changes as they occur
8. Retrieve Individuals from waiting room directing them to appropriate providers
9. Check out individuals when appointment is complete, scheduling appointments or giving cards reminding them when to call for appointments
10. Schedule provider appointments via phone, clinicians and case managers
11. Compose providers' letters on letterheads
12. Block provider schedules when vacation requests are entered in Humanity
13. Distribute mail, forms to be signed, getting them to the appropriate person once signed
14. Operate and maintain telemedicine equipment
15. Manage open access individuals
16. Check voice mail and return calls within 24-hours
17. Complete Other Duties as assigned
18. Complete the Just in Time recall process pertaining to provider scheduling.
19. Complete Centralized Scheduling Check Out Procedure for MD appointments.

NOTE: This position will answer directly to the Practice Manager

Position Title: Medical Services Coordinator Dougherty Outpatient