Medical Support Assistant (Advanced)

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Medical Support Assistant Advanced

Department of Veterans Affairs Veterans Health Administration Patient Care Administrative Services Patient Transfer Center

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Summary

This job is open to

Duties

Requirements

How you will be evaluated

Required documents

How to apply

Summary The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistants Advanced. The Medical Support Assistant Advanced will function in Patient Care Administrative Service PCAS Patient Transfer Center PTC.

Learn more about this agency

Summary The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistants Advanced. The Medical Support Assistant Advanced will function in Patient Care Administrative Service PCAS Patient Transfer Center PTC.

Learn more about this agency

Overview Help Accepting applications Location 1 vacancy in the following location

Cleveland OH 1 vacancy

No matching locations found.

Work site options Telework eligible No Remote job No Relocation expenses reimbursed No

Salary 47414 - 61638 per year

Pay scale & grade GS 6 Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupations and job series 0679 Medical Support Assistance Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBSR-13100429-27-HM Control number 890109200 This job is open to Help The public U.S. Citizens Nationals or those who owe allegiance to the U.S. Federal employees - Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Managements hiring rules and pay scales. Federal employees - Excepted service Current federal employees whose agencies have their own hiring rules pay scales and evaluation criteria. Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Veterans Veterans of the U.S. Armed Forces or a spouse widow widower or parent of a veteran who may be eligible for derived preference

Clarification from the agency This job is open to current permanent Department of Veterans Affairs employees current permanent Federal employees of other agencies and all US Citizens. NOTE The 2-page Resume requirement does not apply to this position.

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Duties Help Duties of this position include but are not limited to

Schedules patient appointments. Coordinates with the patient care team to review the clinic utilization by using various reports e.g. Clinic Utilization Statistical Summary ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and provides the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access. Maintains effective and efficient communication with the patient interdisciplinary team VA Medical Centers and other agencies e.g. assist with communications during the inpatient to outpatient discharge. Communicates with non-VA medical facilities facilitatesprocesses secure messaging with the patient and team notifies patients of appointments. Manages a tracking system for follow up care such as Return to Clinic Orders Recall consults tests etc.. Participates in team huddles and team meetings to manage and plan patient care. Sets priorities and deadlines adjusts the flow and sequencing of the work to meet team and patient needs. Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record. Monitors pre-appointment requirements to assure readiness for patient visitprocedure e.g. X-ray lab work manages electronic wait list to verify and validate accuracy and resolve issues. Participates and provides input in problem solving on operational issues or procedures in team meetings performs administrative follow up actions. Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care evaluates patient information and clinic schedule lists to determine whether patient is vested. Educates providers about shared patients those who receive their care at multiple VAs or those who have care in the community and bringing to the attention of the provider. Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements reports and special assignments and only refers to the non-routine and high technical problems to hisher supervisor. Reports backlogs difficulties in meeting deadlines uncooperative physicians or difficulty in securing information from clinicians or the record. Maintains the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians case managers and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Works independently making decisions based on guidelines precedents and regulations and performs duties in such a manner that only minimal supervision is required. VA Careers - Medical Support Assistant httpsyoutube.comembedEE9c4XkaELo Work Schedule 700 am to 330 pm Monday to Friday With rotating weekends & holidays required. Telework Not available. Virtual This is not a virtual position. Functional Statement 91463AR Relocation Recruitment Incentives Not authorized. Permanent Change of Station PCS Not authorized.

Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this job. To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12311959. Must be proficient in written and spoken English. Subject to backgroundsecurity investigation. Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements httpswww.uscis.govi-9-centralform-i-9-acceptable-documents. Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel HCP. Complete all application requirements detailed in the Required Documents section of this announcement. As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consideryour performance and conductthe needs and interests of the agencywhether your continued employment would advance organizational goals of the agency or the Government andwhether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

In order to qualify for this position you must meet the requirements below within 30 calendar days of the closing date listed on the announcement.

Basic Requirements United States Citizenship Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education Successful completion of a high school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial level Board or Department of Education. Grandfathering Provision May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation only applicable to current VHA employees who are in this occupation and meet the criteria. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title series and grade held which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard but who met the qualifications applicable to the position at the time they were appointed to it the following provisions apply Such employees may be reassigned promoted or changed to a lower grade within the occupation. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard. If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Grade Determinations GS-06 Candidates at this grade must have one year of experience equivalent to the GS-5 grade level. Examples of this experience include but are not limited to operating computerized programs and systems in order to enter modify and retrieve sensitive medical and patient identifying information PII into or from electronic health records scheduling systems andor reports knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients scheduling medical appointments in a clinical setting working independently in the accomplishment of a wide variety of duties performing patient support work communicating effectively and professionally in person electronically andor by telephone with internal and external customers and providing customer service and identifying customer concerns and referring to the appropriate staff as necessary to ensure a satisfactory resolution. In addition to the basic qualifications applicants must also demonstrate ALL of the following Knowledge Skills and Abilities Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations. Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns Advanced knowledge of the technical health care process including but not limited to scheduling across interdisciplinary coordinated care delivery andor care in the community models and patient health care portals as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery andor care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinic. Reference For more information on this qualification standard please visit httpswww.va.govohrmQualificationStandards.

Education

There are no educational substitutions at the GS-6 level.

Additional information Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and AdministrationOperations Security and Preparedness HRAOSP at The Fair Chance Act. Reasonable Accommodation RA Requests If you believe you have a disability i.e. physical or mental covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual Vacation Leave Federal Employees earn annual leave at a rate 4 6 or 8 hours per pay period which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority. If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement. ExpandHide additional information Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

VA Healthcare System Serving Ohio Indiana and Michigan VISN 10 advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care you will operate in a model with three core elements seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veterans community. This aligns with the Veterans Health Administration VHA Mission Statement to Honor Americas Veterans by providing exceptional health care that improves their health and well-being.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application resume C.V. andor supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Your qualifications will be evaluated based on your application materials e.g. resume supporting documents your responses on the application questionnaire and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position Customer Service Flexibility Integrity Honesty Interpersonal Skills Reading Comprehension Reasoning Self-Management Teamwork

Experience refers to paid and unpaid experience including volunteer work done through National Service programs e.g. Peace Corps AmeriCorps and other organizations e.g. professional philanthropic religions spiritual community student social. Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate e.g. on resume or during interview or hiring process gain additional knowledge regarding a candidates abilities and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

VA Healthcare System Serving Ohio Indiana and Michigan VISN 10 advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care you will operate in a model with three core elements seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veterans community. This aligns with the Veterans Health Administration VHA Mission Statement to Honor Americas Veterans by providing exceptional health care that improves their health and well-being.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents Required Documents Help

To apply for this position you must provide a complete Application Package which includes Resume when listing previous employment please include month and year. For Current Federal employees your most recent SF-50 that shows title series and grade. If you have previously held a higher grade and are applying based on that grade you must provide a copy of the SF-50 showing you held the higher grade in addition to your last or most recent SF-50 indicating proof of status. Note Your SF-50 must reflect the grade and step information equivalent to or greater than the grade lower than the position you are applying to. This may not always be your most recent SF-50. You may need to submit more than one SF-50. If prior military service include all copies of your DD-214 or proof of service as well as proof of disability if applicable. You must submit your documentation showing character of discharge. Documentation Requirements for Proof of High School Completion or higher If selected to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision Copy of high school diploma OR high school transcript unofficial or official OR GED Certificate OR Homeschooling completion OR Proficiency certificate issued by a State or Territorial Board or Department of Education OR College transcript official. Special Note for Applications To complete your application please use the following link httpsvacareers.va.govwp-contentuploadssites5Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted Resume document upload field. Your full resumeCV may be uploaded without page limitation into the Other document upload field. The following documents are accepted and may be required if applicable to your eligibility andor qualifications for this position. Please ensure you have included all documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees etc. Cover Letter DD-214 Statement of Service Disability Letter Schedule A Disability Letter VA License Long-form resume Curriculum vitae CV CVResume High School Diploma Other 3 Performance Appraisal Professional Certification Separation Notice RIF SF-15 SF-50 Notification of Personnel Action Transcript Veterans Preference When applying for Federal Jobs eligible Veterans should claim preference for 5pt TP 10pt CPCPSXP or for Sole Survivor Preference SSP in the questionnaire. You must provide a legible copy of your DD214s which shows dates and character of service honorable general etc.. If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service character of service honorable general etc. and dates of impending separation. Additionally disabled veterans and others eligible for 10-point preference such as widows or mothers of eligible Veterans must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans Preference please visit Feds Hire Vets - Veterans - Job Seekers - Veterans Preference. Veterans preference does not apply for internal or other current permanent Federal agency employees.

If you are relying on your education to meet qualification requirements

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help Please read the entire announcement and all the instructions before you begin an application. To apply for this position you must complete the initial online application to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 1159 PM ET on the closing date of the announcement to receive consideration. To preview the application questionnaire click httpsapply.usastaffing.govViewQuestionnaire13100429. The application process is as follows To begin click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume andor other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 1159 PM ET on the announcement closing date 11022026. If you are required to complete any USA Hire Assessments you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally in USAJOBS you can click Track this application to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments however most applicants complete the assessments in less time. If you need to stop the assessments and continue later you can re-use your unique assessment link. NOTE Your responses to the USA Hire Assessments will be reused for one year in most cases from the date you complete an assessment. If future applications you submit require completion of the same assessments your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at httpssupport-usahire.opm.govhcen-us. To update your application including supporting documentation During the announcement open period return to your USAJOBS account find your application record and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status httpshelp.usajobs.govhow-to. Your application status page is where you can view your application status USA Hire assessment completion status and review your notifications sent by the hiring agency regarding your application. NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Areas of Consideration - Applicants will be considered based on the following areas of consideration. First Area of Consideration Facility Employees - Current permanent VA Northeast Ohio Healthcare System employees this includes Outpatient Clinics permanent employees of the Veteran Canteen Service assigned to this facility Office of Information & Technology employees assigned to this facility. Second Area of Consideration Other VA Employees - Current permanent Department of Veterans Affairs Employees VA employees who are located at other VA medical centers. Third Area of Consideration - Current permanent employees of other Federal agencies. Fourth Area of Consideration - United States Citizens

Agency contact information Heather Moncini-Watson Phone 216-392-6627 Email heather.moncini-watsonva.gov Address VA Northeast Ohio Healthcare System 10701 East Boulevard Cleveland OH 44106 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers CLCs community-based outpatient clinics CBOCs domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees HPTs who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity EEO Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request

Required Documents Help

To apply for this position you must provide a complete Application Package which includes Resume when listing previous employment please include month and year. For Current Federal employees your most recent SF-50 that shows title series and grade. If you have previously held a higher grade and are applying based on that grade you must provide a copy of the SF-50 showing you held the higher grade in addition to your last or most recent SF-50 indicating proof of status. Note Your SF-50 must reflect the grade and step information equivalent to or greater than the grade lower than the position you are applying to. This may not always be your most recent SF-50. You may need to submit more than one SF-50. If prior military service include all copies of your DD-214 or proof of service as well as proof of disability if applicable. You must submit your documentation showing character of discharge. Documentation Requirements for Proof of High School Completion or higher If selected to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision Copy of high school diploma OR high school transcript unofficial or official OR GED Certificate OR Homeschooling completion OR Proficiency certificate issued by a State or Territorial Board or Department of Education OR College transcript official. Special Note for Applications To complete your application please use the following link httpsvacareers.va.govwp-contentuploadssites5Resume.docx to download the standard Clinical Resume Document. This one-page document does not need to be modified and must be uploaded into the two-page restricted Resume document upload field. Your full resumeCV may be uploaded without page limitation into the Other document upload field. The following documents are accepted and may be required if applicable to your eligibility andor qualifications for this position. Please ensure you have included all documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees etc. Cover Letter DD-214 Statement of Service Disability Letter Schedule A Disability Letter VA License Long-form resume Curriculum vitae CV CVResume High School Diploma Other 3 Performance Appraisal Professional Certification Separation Notice RIF SF-15 SF-50 Notification of Personnel Action Transcript Veterans Preference When applying for Federal Jobs eligible Veterans should claim preference for 5pt TP 10pt CPCPSXP or for Sole Survivor Preference SSP in the questionnaire. You must provide a legible copy of your DD214s which shows dates and character of service honorable general etc.. If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service character of service honorable general etc. and dates of impending separation. Additionally disabled veterans and others eligible for 10-point preference such as widows or mothers of eligible Veterans must also submit an SF-15 Application for 10 Point Veteran Preference with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans Preference please visit Feds Hire Vets - Veterans - Job Seekers - Veterans Preference. Veterans preference does not apply for internal or other current permanent Federal agency employees.

If you are relying on your education to meet qualification requirements

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help Please read the entire announcement and all the instructions before you begin an application. To apply for this position you must complete the initial online application to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 1159 PM ET on the closing date of the announcement to receive consideration. To preview the application questionnaire click httpsapply.usastaffing.govViewQuestionnaire13100429. The application process is as follows To begin click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume andor other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 1159 PM ET on the announcement closing date 11022026. If you are required to complete any USA Hire Assessments you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally in USAJOBS you can click Track this application to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments however most applicants complete the assessments in less time. If you need to stop the assessments and continue later you can re-use your unique assessment link. NOTE Your responses to the USA Hire Assessments will be reused for one year in most cases from the date you complete an assessment. If future applications you submit require completion of the same assessments your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at httpssupport-usahire.opm.govhcen-us. To update your application including supporting documentation During the announcement open period return to your USAJOBS account find your application record and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status httpshelp.usajobs.govhow-to. Your application status page is where you can view your application status USA Hire assessment completion status and review your notifications sent by the hiring agency regarding your application. NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Areas of Consideration - Applicants will be considered based on the following areas of consideration. First Area of Consideration Facility Employees - Current permanent VA Northeast Ohio Healthcare System employees this includes Outpatient Clinics permanent employees of the Veteran Canteen Service assigned to this facility Office of Information & Technology employees assigned to this facility. Second Area of Consideration Other VA Employees - Current permanent Department of Veterans Affairs Employees VA employees who are located at other VA medical centers. Third Area of Consideration - Current permanent employees of other Federal agencies. Fourth Area of Consideration - United States Citizens ExpandHide how to apply

Agency contact information Heather Moncini-Watson Phone 216-392-6627 Email heather.moncini-watsonva.gov Address VA Northeast Ohio Healthcare System 10701 East Boulevard Cleveland OH 44106 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center. NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers CLCs community-based outpatient clinics CBOCs domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees HPTs who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. ExpandHide next steps

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity EEO Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request

Veterans Health Administration

OUR MISSION To fulfill President Lincolns promise To care for those who have served in our nations military and for their families caregivers and survivors - by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans Focusing on treating the whole Veteran through health promotion and disease prevention VA Northeast Ohio Healthcare System provides comprehensive seamless health care and social services for more than 124000 Veterans across Northeast Ohio. With 17 locations of care including a 594-bed tertiary medical center 12 VA clinics 2 community resource and referral centers a psychosocial rehabilitation and recovery center a chronic dialysis center and an outpatient surgery center VA Northeast Ohio Healthcare Systems quality services are easily accessible to Veterans in 21 counties. The healthcare systems hub Louis Stokes Cleveland VA Medical Center is a national and regional referral center providing a full range of patient care services with state-of-the-art technology medical education research and general acute and psychiatric emergency care. The medical center has several programs of excellence and is home to two VA research centers the Cleveland FES Center and the APT Center. With us you will find a challenging yet rewarding career experience.

Agency contact information Heather Moncini-Watson Phone 216-392-6627 Email heather.moncini-watsonva.gov Address VA Northeast Ohio Healthcare System 10701 East Boulevard Cleveland OH 44106 US

Visit our careers page Learn more about what its like to work at Veterans Health Administration what the agency does and about the types of careers this agency offers. httpwww.va.govjobs

Summary The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistants Advanced. The Medical Support Assistant Advanced will function in Patient Care Administrative Service PCAS Patient Transfer Center PTC.

Learn more about this agency

Overview Help Accepting applications Location 1 vacancy in the following location

Cleveland OH 1 vacancy

No matching locations found.

Work site options Telework eligible No Remote job No Relocation expenses reimbursed No

Salary 47414 - 61638 per year

Pay scale & grade GS 6 Promotion potential None

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Work schedule Full-time Travel Required Not required Appointment type Permanent Occupations and job series 0679 Medical Support Assistance Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive NS Low Risk

Background check type Credentialing Suitability Fitness Financial disclosure required No

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Announcement number CBSR-13100429-27-HM Control number 890109200

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