Medical Support Assistant (Advanced)

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Medical Support Assistant Advanced

Department of Veterans Affairs Veterans Health Administration Central Arkansas Veteran Healthcare System

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Summary

This job is open to

Duties

Requirements

How you will be evaluated

Required documents

How to apply

Summary The Advanced Medical Support Assistant AMSA works in the Physical Medicine and Rehabilitation Service PM&RS Specialty Care Team at the Central Arkansas Veterans Healthcare system in Little Rock North Little Rock Arkansas andor assigned CBOC. This position will be primarily assigned to the Orthotic Prosthetic Pedorthic Clinical Service OPPCS located in building 89 on the North Little Rock campus.

Learn more about this agency

Summary The Advanced Medical Support Assistant AMSA works in the Physical Medicine and Rehabilitation Service PM&RS Specialty Care Team at the Central Arkansas Veterans Healthcare system in Little Rock North Little Rock Arkansas andor assigned CBOC. This position will be primarily assigned to the Orthotic Prosthetic Pedorthic Clinical Service OPPCS located in building 89 on the North Little Rock campus.

Learn more about this agency

Overview Help Accepting applications Location 1 vacancy in the following location

North Little Rock AR 1 vacancy No matching locations found.

Work site options Telework eligible No Remote job No Relocation expenses reimbursed No

Salary 45409 - 59031 per year

Pay scale & grade GS 6 Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupations and job series 0679 Medical Support Assistance Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBST-13100266-27-AB Control number 890126400 This job is open to Help Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency This job is open to current permanent employees of the facilityCBOCs where this vacancy is located Central Arkansas Veteran Healthcare System. NOTE The 2-page Resume requirement does not apply to this position. Videos

Duties Help Total Rewards of a Allied Health Professional Duties of the Advanced Medical Support Assistant AMSA include but are not limited to Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model i.e. PACT and performs receptionist duties consult management customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for multiple outpatient and inpatient clinics.

Assists with clinical access contingency plans by adjusting appointment times location or dates as well as shift patients to other healthcare providers as conflict with staffing andor coverage occurs.

Screensreceives phone calls in a courteous and timely manner determine the nature of requests and provide the information desired using privacy rules and established clinic processes.

Manages the check-in kiosks as well as the Automated Call Distribution or Data ACD telephone system for clinics for multiple disciplines.

Manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Participates in huddles and team meetings where patient care planning and management occur.

Notifies hisher supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.

Completes daily review of activepending consult lists RTC Orders list VEText VCL Recall list and Audiocare communications for accuracy and efficiency.

Develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.

Interacts with multiple providers such as physicians therapists residents and students within the department and other services.

Interprets and applies to a complex body of pertinent laws regulations directives and policies that relate to the administration of VA Healthcare Benefits.

Assumes the role of a Program Support Assistant Care Facilitator or Medical Support Assistant MSA during special projects or heavy workload for leave or vacancies or as needed.

Rotates work duties to provide coverage for OPPCS.

Completes personnel reports rosters and maintenance of supplies and forms.

Generates patient workload reports for validation and monitors activity in clinical areas to ensure consistent and accurate reporting.

Intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity.

Serves as technical advisor and liaison with contacts at all levels.

Reports backlogs difficulties in meeting deadlines uncooperative providers or difficulty in securing information from clinicians or the record.

Communicates with physicians therapists and other allied health professional staff on complex cases using sound interpersonal skills and is constantly aware of the sensitive information.

Interprets and communicates requirements of VHA Scheduling Directive 1230 and complete accurate scheduling responsibilities. Schedules appointments and utilize the CAVHS Standardized Comments and VCL accurately in a timely manner.

Work Schedule Monday - Friday 800 am - 430 pm subject to change based on the needs of the facility.

Recruitment Relocation Incentives Sign-on Bonus Not Authorized Permanent Change of Station Relocation Assistance Not Authorized

Pay Competitive salary and regular salary increases.

Paid Time Off 37-50 days of annual paid time offer per year 13-26 days of annual leave 13 days of sick leave 11 paid Federal holidays per year

Parental Leave After 12 months of employment up to 12 weeks of paid parental leave in connection with the birth adoption or foster care placement of a child.

Child Care Subsidy After 60 days of employment full time employees with a total family income below 144000 may be eligible for a childcare subsidy up to 25 of total eligible childcare costs for eligible children up to the monthly maximum of 416.66.

Retirement Traditional federal pension 5 years vesting and federal 401K with up to 5 in contributions by VA

Insurance Federal healthvisiondentalterm lifelong-term care many federal insurance programs can be carried into retirement

Telework Not Available

Virtual This is not a virtual position.

Functional Statement 598-00583-F Permanent Change of Station PCS Not Authorized

Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12311959. Must be proficient in written and spoken English. Subject to backgroundsecurity investigation. Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements httpswww.uscis.govi-9-centralform-i-9-acceptable-documents. Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel HCP. Complete all application requirements detailed in the Required Documents section of this announcement. As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consideryour performance and conductthe needs and interests of the agencywhether your continued employment would advance organizational goals of the agency or the Government andwhether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications Basic Requirements United States Citizenship. Be a citizen of the United States U.S.. Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407a. Experience and Education. 1 Experience. No experience required 2 Education. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education. Certification. None required. English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403f. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation only applicable to current VHA employees who are in this occupation and meet the criteria. Grade Determinations In addition to the Basic Requirements your resume must demonstrate you possess the required experience necessary to possess the Knowledge Skills and Abilities KSAs required for each grade level. Resume must include hours per week for work experience credit. Medical Support Assistant Advanced GS-06. Experience. One year of creditable experience equivalent to the next lower grade. Knowledge Skills and Abilities KSAs. In addition to the experience above the candidate must demonstrate the following KSAs a Advanced knowledge of the technical health care process including but not limited to scheduling across interdisciplinary coordinated care delivery andor care in the community models and patient health care portals as it relates to access to care. b Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery andor care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc. c Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. d Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff to accomplish team goal setting to ensure medical care to patients is met. e Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations. f Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns.

Preferred Experience Experience scheduling multiple clinics for various providers with different scopes of practice. Experience setting up telehealth appointments. Experience documenting phone calls. Experience using various computer programs.

Reference For more information on this qualification standard please visit httpswww.va.govohrmQualificationStandards. The full performance level of this vacancy is GS-06.

Physical Requirements Physical aspects associated with work required of this assignment are typical for the occupation see Duties section for essential job duties of the position. May require standing lifting carrying sitting stooping bending puling and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.

Work Environment Work is performed in an officeclinic setting with minimal risks that requires normal safety precautions the area is adequately lighted heated and ventilated. However the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.

Education Note Only education or degrees recognized by the U.S. Department of Education from accredited colleges universities schools or institutions may be used to qualify for Federal employment. You can verify your education here httpope.ed.govaccreditation. If you are using foreign education to meet qualification requirements you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information visit httpssites.ed.govinternationalrecognition-of-foreign-qualifications.

Additional information Receiving Service Credit for Earning Annual Vacation Leave Federal Employees earn annual leave at a rate 4 6 or 8 hours per pay period which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and AdministrationOperations Security and Preparedness HRAOSP at The Fair Chance Act. ExpandHide additional information Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application resume C.V. andor supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs e.g. Peace Corps AmeriCorps and other organizations e.g. professional philanthropic religions spiritual community student social. Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate e.g. on resume or during interview or hiring process gain additional knowledge regarding a candidates abilities and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents Required Documents Help

To apply for this position you must provide a complete Application Package which includes Long-form resume Curriculum vitae CV SF-50 Notification of Personnel Action Resume Requirement Your resume must include the following information Job title Description of duties Beginning and ending date monthyear of employment Average hours worked per week. SF-50 Notification of Personnel Action if applicable for Eligibility Most recent SF-50 if you are a current or former Federal employee Examples of appropriate SF-50s include Within grade increases at the highest grade held or Promotions with an effective date more than one year old or SF-50s at the highest grade held with an effective date more than one year old.

The following documents are accepted and may be required if applicable to your eligibility andor qualifications for this position. Please ensure you have included all documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees etc. Cover Letter DD-214 Statement of Service Disability Letter VA Long-form resume Curriculum vitae CV Other 1 SF-15 SF-50 Notification of Personnel Action Transcript

Veterans preference does not apply for internal Federal agency employees.

If you are relying on your education to meet qualification requirements Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help All applicants are encouraged to apply online. To apply for this position you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 1159 PM ET on 11022026 to receive consideration. To preview the questionnaire click httpsapply.usastaffing.govViewQuestionnaire13100266.

To begin click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume andor other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Agency contact information April Bookout Phone 315-800-7297 Email april.bookoutva.gov Address John L McClellan Memorial Veterans Hospital 4300 West Seventh Street Little Rock AR 72205 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers CLCs community-based outpatient clinics CBOCs domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees HPTs who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity EEO Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Required Documents Help

To apply for this position you must provide a complete Application Package which includes Long-form resume Curriculum vitae CV SF-50 Notification of Personnel Action Resume Requirement Your resume must include the following information Job title Description of duties Beginning and ending date monthyear of employment Average hours worked per week. SF-50 Notification of Personnel Action if applicable for Eligibility Most recent SF-50 if you are a current or former Federal employee Examples of appropriate SF-50s include Within grade increases at the highest grade held or Promotions with an effective date more than one year old or SF-50s at the highest grade held with an effective date more than one year old.

The following documents are accepted and may be required if applicable to your eligibility andor qualifications for this position. Please ensure you have included all documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees etc. Cover Letter DD-214 Statement of Service Disability Letter VA Long-form resume Curriculum vitae CV Other 1 SF-15 SF-50 Notification of Personnel Action Transcript

Veterans preference does not apply for internal Federal agency employees.

If you are relying on your education to meet qualification requirements Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help All applicants are encouraged to apply online. To apply for this position you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 1159 PM ET on 11022026 to receive consideration. To preview the questionnaire click httpsapply.usastaffing.govViewQuestionnaire13100266.

To begin click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume andor other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. ExpandHide how to apply

Agency contact information April Bookout Phone 315-800-7297 Email april.bookoutva.gov Address John L McClellan Memorial Veterans Hospital 4300 West Seventh Street Little Rock AR 72205 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers CLCs community-based outpatient clinics CBOCs domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees HPTs who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities. ExpandHide next steps

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity EEO Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Veterans Health Administration

OUR MISSION To fulfill President Lincolns promise To care for those who have served in our nations military and for their families caregivers and survivors - by serving and honoring the men and women who are Americas Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans

The Central Arkansas Veterans Healthcare System CAVHS consists of two inpatient campuses located at Little Rock and North Little Rock Arkansas. Little Rock is the capital city of Arkansas located in the central part of the state. Little Rock has earned a reputation among history buffs foodies and art lovers as an exciting place to live. Residents can spend their weekend exploring the historic Arkansas State Capitol wandering through the Arkansas Art Center or enjoying the beautiful Ozark Mountains.

Agency contact information April Bookout Phone 315-800-7297 Email april.bookoutva.gov Address John L McClellan Memorial Veterans Hospital 4300 West Seventh Street Little Rock AR 72205 US

Visit our careers page Learn more about what its like to work at Veterans Health Administration what the agency does and about the types of careers this agency offers. httpsvacareers.va.gov

Summary The Advanced Medical Support Assistant AMSA works in the Physical Medicine and Rehabilitation Service PM&RS Specialty Care Team at the Central Arkansas Veterans Healthcare system in Little Rock North Little Rock Arkansas andor assigned CBOC. This position will be primarily assigned to the Orthotic Prosthetic Pedorthic Clinical Service OPPCS located in building 89 on the North Little Rock campus.

Learn more about this agency

Overview Help Accepting applications Location 1 vacancy in the following location

North Little Rock AR 1 vacancy No matching locations found.

Work site options Telework eligible No Remote job No Relocation expenses reimbursed No

Salary 45409 - 59031 per year

Pay scale & grade GS 6 Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupations and job series 0679 Medical Support Assistance Supervisory status No Federal service type This job is in the Excepted Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive NS Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBST-13100266-27-AB Control number 890126400

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