Medical Support Assistant (Advanced)

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Medical Support Assistant Advanced

Department of Veterans Affairs Veterans Health Administration Northport VA Medical Center

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Summary

This job is open to

Duties

Requirements

How you will be evaluated

Required documents

How to apply

Summary The incumbent serves as an Advanced Medical Support Assistant for the Surgical Department located at Northport VA Medical Center. The Advanced Medical Support Assistant is responsible for a range of duties that typify the full-performance level and which includes responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines.

Learn more about this agency

Summary The incumbent serves as an Advanced Medical Support Assistant for the Surgical Department located at Northport VA Medical Center. The Advanced Medical Support Assistant is responsible for a range of duties that typify the full-performance level and which includes responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines.

Learn more about this agency

Overview Help Accepting applications Location 1 vacancy in the following location Northport NY No matching locations found.

Work site options Telework eligible: No Remote job: No Relocation expenses reimbursed: No

Salary 54404 - 70725 per year

Pay scale & grade GS 6 Promotion potential: None

Learn more about pay scale and grade Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required: Not required Appointment type: Permanent

Occupations and job series 0679 Medical Support Assistance

Supervisory status: No Federal service type: This job is in the Excepted Service Represented by a union: No Drug test: No Security clearance: Not Required Position sensitivity and risk: Non-sensitive NSLow Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness

Financial disclosure required: No Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBTE-13094210-27-KS Control number 890057500 This job is open to Help The public U.S. Citizens Nationals or those who owe allegiance to the U.S.

Clarification from the agency NOTE The 2-page Resume requirement does not apply to this position. This announcement is open to All US Citizens.

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Duties Help Duties include but are not limited to Coordinating patient care appointment management and customer service always conducting oneself in a respectful effective manner. Provides front-line independent assistance and coordination of care addressing questions or concerns in a timely manner while providing excellence in customer service.

Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary care delivery model. Uses specialized administrative judgment and a wide range of clinical processes related to access to care across the service unit and external clinics.

Facilitates any necessary follow-up independently to ensure satisfactory resolution utilizing expertise in systems related to the delivery of interdisciplinary patient-coordinated care. Evaluates patient information to determine the appropriate care to be scheduled.

Exemplifies the ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines and to communicate tactfully and effectively electronically by phone and in writing. May prepare reports in various formats and present data to various organizational levels.

Expertly utilizes all computerized programs and databases to enter modify and retrieve sensitive information and various data into or from the electronic medical record scheduling systems andor reporting formats. Maintains patient confidentiality both written and verbal per HIPA A requirements.

Demonstrates advanced knowledge of the associated medical terminology to effectively communicate with patients and members of the interdisciplinary team.

Works in a self-directed manner to accomplish team goals and ensure patient care needs are met. This includes independently setting priorities coordinating the patient area and any work assignments for areas within the department.

Manages patient check-in across multiple clinics ensuring accurate and timely processing of arrivals and coordinating with the care team to support smooth clinic flow.

Coordinates staffing coverage for the control clinic to ensure adequate administrative support and continuity of patient service.

Work Schedule Monday-Friday 800 AM - 430 PM

Recruitment Relocation Incentives Sign-on Bonus Not authorized Permanent Change of Station Relocation Assistance Not authorized

Pay Competitive salary and regular salary increases. When setting pay a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA Above Minimum Rate of the Grade.

Paid Time Off 37-50 days of annual paid time offer per year 13-26 days of annual leave 13 days of sick leave 11 paid Federal holidays per year Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience.

Parental Leave After 12 months of employment up to 12 weeks of paid parental leave in connection with the birth adoption or foster care placement of a child.

Child Care Subsidy After 60 days of employment full time employees with a total family income below 144000 may be eligible for a childcare subsidy up to 25 of total eligible childcare costs for eligible children up to the monthly maximum of 416.66.

Retirement Traditional federal pension 5 years vesting and federal 401K with up to 5 in contributions by VA

Insurance Federal healthvisiondentalterm lifelong-term care many federal insurance programs can be carried into retirement

Telework Not available

Virtual This is not a virtual position.

Functional Statement 21Y82-A Permanent Change of Station PCS Not authorized

Requirements Help Conditions of employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12311959. Must be proficient in written and spoken English. Subject to backgroundsecurity investigation. Selected applicants will be required to complete an online onboarding process. Acceptable forms of identification will be required to complete pre-employment requirements httpswww.uscis.govi-9-centralform-i-9-acceptable-documents. Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluationexamination or health assessment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel HCP. Complete all application requirements detailed in the Required Documents section of this announcement. As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest we may consideryour performance and conductthe needs and interests of the agencywhether your continued employment would advance organizational goals of the agency or the Government andwhether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications Basic Requirements United States Citizenship Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience. None

Education. High school diploma General Education Development equivalency certificate or proficiency certificate from a State or territorial-level Board or Department of Education.

LicensureCertificationRegistration. None.

Grandfathering Provision. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation only applicable to current VHA employees who are in this occupation and meet the criteria.

Foreign Education. To be creditable education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.

Physical Requirements. See VA Directive and Handbook 5019 Employee Occupational Health Service for requirements.

English Language Proficiency. Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403f.

Creditable Experience. To be creditable the experience must have required the use of knowledge skills and abilities KSAs associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting.

Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level of the position being filled. For all assignments above the full performance level FPL the higher-level duties must consist of significant scope administrative independence complexity and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25 of the time.

Grade Determinations In addition to the basic requirements for employment candidates must meet the following grade-determining criteria for placement at grade levels specified.

Medical Support Assistant Advanced GS-06. 1 Experience. One year of creditable experience equivalent to the next lower grade. 2 Knowledge Skills and Abilities KSAs. In addition to the experience above the candidate must demonstrate the following KSAs a Advanced knowledge of the technical health care process including but not limited to scheduling across interdisciplinary coordinated care delivery andor care in the community models and patient health care portals as it relates to access to care. b Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery andor care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc. c Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. d Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff to accomplish team goal setting to ensure medical care to patients is met. e Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations. f Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns. 3 Assignment. For all assignments above the FPL the higher-level duties must be of significant scope administrative independence complexity and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25 of the time. At the advanced level the Medical Support Assistant Advanced AMSA performs difficult and responsible specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics specialties andor care in the community resources. Recommend changes to existing clinic procedures based on current administrative guidelines. Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary. MSAs at this level develop andor maintain effective and efficient communication with the patient interdisciplinary coordinated care delivery model teams VA medical centers and other agencies e.g. assist with communications during the inpatient to outpatient discharge communicate with non-VA medical facilities prepare correspondence to notify patients of normal lab results manage a system for follow-up care such as consults tests etc.. Other assignments at this level include but are not limited to processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate participates in team huddles and team meetings to manage plan problem solve and follow-up with patient care by sharing information and collaborating with the interdisciplinary team setting priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs identifies incomplete encounters and communicates findings to providers as needed assists the team to reinforce the plan of care and self-help solutions enters appropriate information into the electronic record monitors pre-appointment information andor requirements to assure readiness for patient visitprocedure manages patient systems to verify and validate accuracy and resolve issues evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment informs team members about shared patients i.e. those who receive their care at multiple VA centers or those who receive care in the community. Reference For more information on this qualification standard please visit httpswww.va.govohrmQualificationStandards.

The full performance level of this vacancy is GS-6. The actual grade at which an applicant may be selected for this vacancy is GS-6.

Physical Requirements Work is sedentary but also demands standing walking bending twisting and carrying lightitems.

Education There is no education substitution at the GS-6 grade level.

Additional information Receiving Service Credit for Earning Annual Vacation Leave Federal Employees earn annual leave at a rate 4 6 or 8 hours per pay period which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.

This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.

If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and AdministrationOperations Security and Preparedness HRAOSP at The Fair Chance Act.

ExpandHide additional information Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application resume C.V. andor supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs e.g. Peace Corps AmeriCorps and other organizations e.g. professional philanthropic religions spiritual community student social. Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate e.g. on resume or during interview or hiring process gain additional knowledge regarding a candidates abilities and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members.

Benefits Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents Required Documents Help

To apply for this position you must provide a complete Application Package which includes Long-form resume Curriculum vitae CV

The following documents are accepted and may be required if applicable to your eligibility andor qualifications for this position. Please ensure you have included all documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees etc. Cover Letter DD-214 Statement of Service Disability Letter VA Long-form resume Curriculum vitae CV Performance Appraisal Separation Notice RIF SF-15 SF-50 Notification of Personnel Action Transcript

If you are relying on your education to meet qualification requirements Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help All applicants are encouraged to apply online. To apply for this position you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 1159 PM ET on 10282026 to receive consideration. To preview the questionnaire click httpsapply.usastaffing.govViewQuestionnaire13094210.

To begin click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume andor other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Agency contact information Keisha Smith Phone 520-339-8112 Email Keisha.Smithva.gov Address Northport VA Medical Center 79 Middleville Road Building 200 Northport NY 11768 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers CLCs community-based outpatient clinics CBOCs domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees HPTs who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity EEO Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Required Documents Help To apply for this position you must provide a complete Application Package which includes Long-form resume Curriculum vitae CV

The following documents are accepted and may be required if applicable to your eligibility andor qualifications for this position. Please ensure you have included all documents required for your application such as a copy of your transcript if using education to qualify SF-50s currentformer Federal employees etc. Cover Letter DD-214 Statement of Service Disability Letter VA Long-form resume Curriculum vitae CV Performance Appraisal Separation Notice RIF SF-15 SF-50 Notification of Personnel Action Transcript

If you are relying on your education to meet qualification requirements Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance andor degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help All applicants are encouraged to apply online. To apply for this position you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 1159 PM ET on 10282026 to receive consideration. To preview the questionnaire click httpsapply.usastaffing.govViewQuestionnaire13094210.

To begin click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume andor other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

ExpandHide how to apply

Agency contact information Keisha Smith Phone 520-339-8112 Email Keisha.Smithva.gov Address Northport VA Medical Center 79 Middleville Road Building 200 Northport NY 11768 US

Next steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages including all required documents and the vacancy announcement closes we will review applications to ensure qualification and eligibility requirements are met. After the review is complete a referral certificates is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

NOTE Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel HCP. It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who during the influenza season work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include but are not limited to VA hospitals and associated clinics community living centers CLCs community-based outpatient clinics CBOCs domiciliary units Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed clinical and administrative remote and onsite paid and without compensation full- and part-time employees intermittent employees fee basis employees VA contractors researchers volunteers and health professions trainees HPTs who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents interns fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

ExpandHide next steps

Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries

Equal Employment Opportunity EEO Policy

Financial suitability

New employee probationary period

Privacy Act

Reasonable accommodation policy

Selective Service

Signature and false statements

Social security number request

Veterans Health Administration

OUR MISSION To fulfill President Lincolns promise To care for those who have served in our nations military and for their families caregivers and survivors - by serving and honoring the men and women who are Americas Veterans.

How would you like to become a part of a team providing compassionate whole health care to Veterans

Agency contact information Keisha Smith Phone 520-339-8112 Email Keisha.Smithva.gov Address Northport VA Medical Center 79 Middleville Road Building 200 Northport NY 11768 US

Visit our careers page Learn more about what its like to work at Veterans Health Administration what the agency does and about the types of careers this agency offers. httpsvacareers.va.gov

Summary The incumbent serves as an Advanced Medical Support Assistant for the Surgical Department located at Northport VA Medical Center. The Advanced Medical Support Assistant is responsible for a range of duties that typify the full-performance level and which includes responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines.

Learn more about this agency

Overview Help Accepting applications Location 1 vacancy in the following location Northport NY No matching locations found.

Work site options Telework eligible: No Remote job: No Relocation expenses reimbursed: No

Salary 54404 - 70725 per year

Pay scale & grade GS 6 Promotion potential: None

Learn more about pay scale and grade Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required: Not required Appointment type: Permanent

Occupations and job series 0679 Medical Support Assistance

Supervisory status: No Federal service type: This job is in the Excepted Service Represented by a union: No Drug test: No Security clearance: Not Required Position sensitivity and risk: Non-sensitive NSLow Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type Credentialing Suitability Fitness

Financial disclosure required: No Some jobs require financial disclosure to identify conflicts of interests.

Announcement number CBTE-13094210-27-KS Control number 890057500

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