Medicine quality Assurance/ QA/ Customer service

Medicine Quality Assurance/ QA/ Customer ServiceIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.Job DescriptionLocation: Jacksonville, FLDuration: This is a temp to hire position. If the person is successful they will go perm within one year.The Customer Relations Associate is a Healthcare Educator who represents the company to investigate, evaluate and resolve product/medical complaints worldwide per FDA/ISO requirements.Monitor feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction.Provide education, product and service information while ensuring a satisfactory resolution.Other key responsibilities include: managing product returns, identifying quality signals and processing reimbursement claims. Be a facilitator of the importance of quality and compliance awareness for internal colleagues.Investigate complaints – Evaluate medical complaints to determine filing requirements per MDR/GMP regulations and other regulatory requirements.Investigate and document non-medical complaints as necessary.Request and compile information for claims relating to adverse reactions; coordinate the reimbursement process.Review complaint files for accuracy and completeness per GMP regulations.Investigate and document account and consumer complaints/concerns and inquiries.Participates in investigations, audits, cross-functional teams, and other related duties as assigned by management.Qualifications and Skills:MUST speak SpanishA minimum of a healthcare degree or professional license is required. A minimum of a BS/BA degree is preferred.A minimum of 5 years professional medical related experience is required.Call center or medical device experience is highly preferred.Experience working in a quality control environment is also preferred.The ability to function successfully as a member of a high performing team in a dynamic environment is required.Strong written and oral communication skills are required.Strong interpersonal and organizational skills are required. Proficiency in MS Office products is required. This position requires excellent documentation practices and the ability to multi-task in a fast paced environment with strong attention to detail and accuracy.Will be typing on the computer so must have proficient typing skills