Job Description:
The Meditech Technical Support Analyst is responsible for providing technical and operational support for Meditech EHR systems, including 6.0, Magic, and Client/Server platforms. The role includes troubleshooting issues related to system performance, end-user connectivity, printing, faxing, interfaces, and server management. The analyst collaborates with clinical, administrative, and IT infrastructure teams to ensure uninterrupted operation of Meditech environments.
Key Responsibilities:
System Administration & Technical Support
Provide Level 2 and Level 3 technical support for Meditech 6.0, Magic, and Client/Server systems.
Monitor and maintain Meditech application servers, database servers, and domain controllers.
Troubleshoot user access issues, session timeouts, and connection failures.
Perform system upgrades, patches, and environment refreshes as per Meditech and IT standards.
Coordinate with Meditech vendor support for issue escalation and resolution.
Printer & Fax Management
Server & Infrastructure Support
Integration & Interfaces
User & Environment Support
Documentation & Compliance
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
3–7 years of experience supporting Meditech systems (6.0, Magic, or Client/Server).
Strong knowledge of Meditech background processes, dictionaries, and configuration utilities.
Experience with printer/fax setup in hospital environments.
Familiarity with HL7, TCP/IP networking, and Windows Server administration.
Understanding of SQL, Citrix, and Active Directory a plus.
Preferred Skills:
Experience with Meditech modules such as ADM, LAB, PCS, and PHM.
Familiarity with virtualization (VMware/Hyper-V).
Knowledge of healthcare data privacy and compliance standards.
Excellent troubleshooting, documentation, and communication skills.