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Member Answer Center Representative

AllSouth Federal Credit Union
  • Columbia, South Carolina
    13 days ago

    Job Description

    Member Answer Center Representative 
     
    AllSouth is looking for a Member Answer Center (MAC) Representative to join our call center team.  
     
    MAC Representatives are the voice of the credit union. They serve our members by phone and email, solving account related problems and answering questions about our products and services. They also assist our members with digital banking and other AllSouth technologies, debit cards, credit card applications, wire transfers, and more.
     
    What makes a successful MAC Representative? Someone who:
    • Provides exceptional member service through active listening to resolve member issues on the first call;
    • Can handle heavy incoming call volume with accuracy and attention to detail;
    • Can problem solve and multi-task;
    • Is computer proficient to efficiently manage multiple applications while speaking with members over the phone; and
    • Preferably has previous call center and customer service experience.
    This position has the following work schedule:
    Monday - Friday: 8:00 a.m. - 5:00 p.m.  Onsite work in a team atmosphere!
     
    What does AllSouth offer?
    Our team of employees help us provide a great banking experience for our members. In return, AllSouth has a lot to offer employees.
     
    Starting compensation for this position is $18.90 per hour.  AllSouth provides the following benefits:
    • Medical, dental and vision insurance.
    • Medical and Dependent Care Flexible Spending Accounts.
    • Paid Time Off - Up to 15 days your first year.
    • Paid Holidays – Up to 11 per year.
    • Company funded Defined Benefit Pension Plan for retirement.  
    • 401(k) – in addition to the pension plan, you can save more for your retirement with our 401(k).
    • Company paid life insurance.
    • Company paid short-term and long-term disability insurance.
    • Wellness Program – our wellness program encourages positive employee health as well as the opportunity to earn additional Paid Time Off.
    • Employee Assistance Program – Provides employee services in Counseling and Life Management support.
    • Employee Volunteer Program – a chance to give back to the communities we serve.
    • Employee Discounts – save money on things like TurboTax and Six Flags Theme Parks.
    • Work place culture that promotes a healthy work/life balance.
    At AllSouth we want to help you succeed! Here are some tips to help you highlight your skills and abilities to make the recruiting process a success.
     
    Ensure your resume is top notch:
    • Update your resume to include your most recent role(s).
    • Avoid abbreviations.
    • Proofread and review the layout. Make sure it is easy to read, accurate, and free of typos.
    • Ensure your contact information is up to date.
    • Use a professional email address that doesn’t give away personal information like your birthdate, nickname, etc.
    • Save your resume with your name in the title.
    • Upload the most up-to-date and accurate resume when applying.
    If you think you would make a great MAC Representative and would like to join our growing team, we want to hear from you! Please apply below.
     
     

    Numbers & Facts

    LocationColumbia, South Carolina
    Websitehttps://www.allsouth.org/about/careers/open-positions/

    Skills

    • Apple Macsunmatched
    • Banking Servicesunmatched
    • Call Centersunmatched
    • Call Volumeunmatched
    • Computer Skillsunmatched
    • Credit Cardsunmatched
    • Credit Unionunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Detail Orientedunmatched
    • Disability Insuranceunmatched
    • Life Insuranceunmatched
    • Multitaskingunmatched
    • Problem Solving Skillsunmatched
    • Proofreadingunmatched
    • Resolve Customer Issuesunmatched
    • Retirement Planunmatched
    • Retirement Planningunmatched
    • Team Playerunmatched
    • Vision Planunmatched

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