Member Care Associate

Position Overview

Do you thrive in a role that blends face-to-face patient interaction with behind-the-scenes coordination? Our Member Care Associate is a hybrid role that serves as the first point of contact at our clinics while also managing critical membership operations and communication workflows. This is an excellent opportunity for someone who is detail-oriented, tech-savvy, and passionate about delivering an exceptional patient experience both in person and online.

The hours for this position will be 7:45am – 5:00 pm with a one hour lunch break.

Key Responsibilities

Front Desk & Patient Interaction

·         Greet patients warmly and manage check-ins with professionalism and compassion.

·         Answer multi-line phone calls, faxes, emails and route messages appropriately.

·         Manage membership email inbox, answer questions from patients, and follow through to resolution.

·         Schedule, reschedule, and cancel appointments using our Electronic Health Records systems.

·         Ensure accurate patient information is on file and update patient records.

·         Maintain a clean, welcoming reception area and ensure smooth daily clinic flow.

Membership Enrollment & Onboarding

·         Support enrollment from multiple channels: in-person, phone, email, and employer file feeds.

·         Enter and maintain member data in Hint Health including clinician assignment and status updates.

·         Coordinate with members to help select clinicians, manage clinic/provider preferences, and schedule initial appointments.

Member Engagement & Support

·         Assist members via Spruce, email, and phone regarding scheduling, referrals, labs, records, Rx refills, and care navigation.

·         Track and follow up with unengaged or lapsed members to ensure continuity of care and engagement.

·         Support employer-specific onboarding rules and campaign tracking (e.g., physicals within 90 days).

Ongoing Membership Management

·         Audit ongoing employer file updates (adds/drops) and ensure records are accurate and timely.

·         Support tracking of affiliate clinic rules, availability, and engagement status via shared tools or spreadsheets.

·         Coordinate administrative workflows between internal teams (scheduling, clinical, billing).

Offboarding & Membership Transitions

·         Process member terminations and encourage transitions to retail plans when applicable.

·         Assist with medical record requests, clinician reassignments, and plan clarifications during life transitions.

Qualifications & Skills

·         2-4 years of front desk, patient scheduling, or medical office experience preferred.

·         Excellent verbal and written communication; professional phone etiquette.

·         Proficient in Microsoft Excel and able to create, manage, and share spreadsheets.

·         Detail-oriented with strong organizational and multitasking skills.

·         Proficient in healthcare tech platforms: familiarity with Hint, Elation/eCW, and Spruce is a plus.

·         Familiarity with medical terminology and health insurance plans.

·         Positive, team-oriented, and flexible—able to thrive in a fast-moving, mission-driven environment.

·         Compassionate, empathetic, and committed to a patient-first experience.

What We Offer

·         A dynamic team working to reshape healthcare for the better.

·         Free DPC membership through our clinics.

·         Competitive compensation and benefits:

• $23-25 per hour
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid vacation and sick time

You're a Great Fit If You Are:

·         A people-person who thrives in both patient-facing and back-office tasks.

·         Detail oriented and a self-starter who drives tasks to completion.

·         Energized by making healthcare easier and more accessible for others.

·         A flexible problem-solver who enjoys wearing multiple hats as well as being a great team-player.

·         Tech-comfortable and quick to learn new platforms and tools.