Member Integration Specialist, CHC Supply Trust

The Member Integration Specialist will provide product conversion support for identified members onboarding to the HealthTrust GPO.  Initial optimization of cost analysis files prior to GPO eligibility and serving as the point of contact for product conversions which involves working directly with members and Supply Trust account managers at the members’ location and from the corporate office.   Detailed work will include creation of conversion project plans, tracking progress, hands-on assistance with evaluations, samples or trials; status reports and training as identified by the cost analysis roadmap and account director. 

Requirements

Education and Experience

• Bachelor degree in Business or related field or equivalent combination of education and experience.  
• Four or more years of related experience in healthcare supply chain 
• Work record that demonstrates:
• • The ability to interact with senior leadership 
  • Working knowledge of hospital operations and GPO offering
  • Knowledge/experience in supply chain, healthcare materials management and group purchasing operations
  • The ability to work within a materials management system 

Skills and Knowledge

• Healthcare product knowledge and experience with product conversions (samples, evaluations and trials) and GPO contract connections
• The ability to handle multiple projects simultaneously while communicating status and progress effectively.
• Strong organizational skills with high attention to detail, ability to prioritize and manage changing priorities
• Exceptional interpersonal, communication, and customer service skills.
• Ability to establish productive working relationships with all levels of an organization including medical staff
• Proficiency in Excel, Word, Google.
• Proficient in understanding and maintaining a MMIS and more specifically item and vendor masters
• Ability to quickly learn new or relevant systems or computer programs.
• Comprehensive understanding of medical supply distribution and company policies and procedures
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent written and verbal communication skills
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Analytical thinking
• Identify and recommend continuous improvement opportunities

Major Responsibilities

• DATA VALIDATION AND PROCESSING:
• • Dataset Quality & Analysis: Perform rigorous validation and exploratory analysis on sales and member implementation datasets to ensure end-to-end data accuracy, completeness, and usability.
  • Third-Party Integration & Delivery: Compile, verify, and securely transmit finalized data files to designated third parties for external analytics and business intelligence.
  • Distribution File Management: Generate and stage MedSurg purchasing history files, coordinating directly with Account Management for final review, verification, and sign-off.
  • Data Extract Audit & Governance: Conduct detailed audits on data extracts to verify, providing recommendations for approved utilization within third-party analytics tools.
• CONVERSION POINT OF CONTACT FOR IDENTIFIED MEMBERSHIP ACCOUNTS ONBOARDING TO THE HEALTHTRUST GPO WHICH INCLUDES: Supporting implementation and conversion efforts while working closely with the assigned account manager to obtain and provide relevant information which may include, but not limited to contracts, letters of commitment, vendor GPO eligibility validation, purchasing, Inventory management, distribution, supply chain technology, eCommerce, and others that may be required to support strategic members. Delegate required project assignments to responsible persons and follow up to ensure they have been completed in a timely manner. Work to ensure regular flow of communication on current and ongoing projects as well as overall processes.  Attends onboarding meetings in final preparation for the member’s eligibility with the GPO.
• CHECKLISTS, PROJECT PLANS, AND PROCEDURES: Develop and customize actions for product conversion process to assist with achieving cost savings projections as identified by the cost saving analysis and responsible account manager. These may include the conversion rules of engagement, scope of work, product conversion roadmap, samples, evaluation and supporting documentation
• PRODUCT CONVERSION ROADMAP. Prepare a product conversion onboarding roadmap after optimizing the cost analysis for identified members to share with the responsible account manager and member.  Provides updated versions of onboarding roadmap to various Supply Trust team members and vendor partners (analytics team, distribution and other supply vendors) as needed.
• PROJECT STATUS: Conducts on site visits and calls to work with the members supply chain team to provide onboarding status updates and to ensure that all problems are quickly identified, resolved and completed in a timely manner. Set objectives for each functional area and track progress until completion. Report to the team on the deliverable status and monitor any variances or outstanding issues. Obtain and maintain from both internal and external sources the documentation required for the successful product conversions for identified members. Ensure documentation is shared with those departments and functional leads that need to know in order to successfully complete project tasks.
• PORTAL REGISTRATION AND TRAINING: Verify key team members are registered for the GPO portal and follow up on issues regarding user ids and passwords for customers that are being onboarded. Ensure that information regarding users, approvers, etc., has been obtained from the customer and that all users have the appropriate visibility and training on navigation, use, exporting etc.  
• PROJECT MANAGEMENT TOOL: Track and update the status of projects in the project management tool and ensure tasks are completed on time. Ensure all projects and tasks are appropriately loaded to the project management tool so that management can see level of completion and time required for completion.
• REPORTING: Provides reports and statistical/analytical information identifying opportunities, status and lost savings.  Prepare, coordinate and lead meetings with member and account management team

General Duties

• Exhibit appropriate quality service behaviors in meeting and/or exceeding the needs of the membership, co-workers and others they encounter as a representative of CHC.
• Uphold and supports the company’s mission, vision, goals, and objectives.
• Always exhibit good judgment when interacting with customers and representing CHC; whether in person or any other form of communication.
• Identifies and address business needs; provides guidance and timely responses to questions and requests

Benefits

A comprehensive health and welfare benefits package is offered as part of total compensation.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Wellness Resources and other benefits

CHC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.