Job Description
The New York State Bar Association, a nonprofit professional association based in Albany, is currently seeking a full time Member Resource Center Representative. The position is responsible for providing direct customer support via telephone, email, chat, and mail including entering product orders, program/seminar registrations, processing membership dues and outbound calling to members and customers.
Job Responsibilities
The position will also be responsible for outbound calling focusing on database management, member retention, renewal, and recruitment, as well as general lead follow-up to increase overall membership, CLE registration and NYSBA publications revenue to meet and/or exceed association goals. Additional administrative duties include data maintenance, transactional processing, report/paperwork generation and reception desk coverage.
Numbers & Facts
| Location | Albany, NY |
| Job Type | Full-time, Employee |
| Salary | $24.50–$26.50 Per Hour |
| Website | https://nysba.org/ |
Qualifications
A minimum of 2 to 3 years of customer service experience is required. Telephone sales experience is a plus. The ideal candidate must be proficient with Microsoft suite of Office applications. Experience with Fonteva/Salesforce or similar records management software is a plus. The candidate must have excellent organizational and interpersonal communication skills.
Benefits
Paid Time-Off, Life Insurance, Tuition Reimbursement, 401K, Parental Paid Leave, Mobile Phone, Military Leave, Prescription Drug Coverage, Employee Referral Program, Employee Events, Retirement / Pension Plans, Professional Development, Flexible Spending Accounts, Medical, Dental, Vision
About Company
Founded in 1876, the New York State Bar Association outlined its objectives in the organization’s founding constitution, which holds to this day: to cultivate the science of jurisprudence, promote reform in the law, facilitate the administration of justice, and elevate the standards of integrity, honor, professional skill and courtesy in the legal profession. NYSBA is proud to have members in 50 states and over 100 countries around the world.
Skills
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