Member Service Representative

Position Summary

As a Member Service Representative, you will be interacting with our members on a day-to-day basis. Opening and servicing member accounts, providing loan assistance, and processing transactions. You will provide excellent customer service through the lobby and drive thru. At the end of each day, you will balance your drawer and verify totals. The goal of this position is to ensure our members are promptly and professionally served. This position offers a staring hourly rate of $18/hr.

Work Schedule

This is a 40-hour per week, full-time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays.

Key Responsibilities

• Handle deposits, withdrawals, payments, and transfers.
• Answer questions and provide account support.
• Set up new accounts and update member information.
• Refer members to loans, credit cards, and other services.
• Help members with problems or escalate when needed.
• Balance cash drawers and follow security procedures.
• Assist with online banking, mobile apps, and card issues.

What We Offer

• Competitive pay based on experience
• Comprehensive benefits package (medical, dental, 401(k), etc.)
• Paid time off and company holidays
• Opportunities for professional growth and advancement
• Supportive, collaborative work environment

Required Qualifications

• High School Diploma or GED certificate
• 1 year of banking experience
• Excellent customer service skills
• Cash handling
• Attention to detail
• Computer skills

Competencies

• Excellent communication skills and willingness to assist others
• Professional appearance, dress, and attitude
• Good analytical and problem-solving abilities
• Ability to maintain an effective and efficient workflow
• Well organized and detail oriented
• Excellent organizational and time management skills
• Ability to operate related computer applications and business equipment

Equal Opportunity Employer / Veterans / Disabled

Bilingual a plus.