We are hiring an experienced Member Service Representative II to join a busy Contact Center. This role provides phone, email, and chat support to members while resolving account questions and delivering excellent customer service.
What Youll Do:
Handle high-volume inbound member calls and inquiries
Resolve account questions, complaints, and service issues
Process transfers, loan payments, and account maintenance
Assist members with online/mobile banking and other digital services
Document customer interactions and escalate complex issues when needed
Identify opportunities to recommend products and services
What Were Looking For:
3+ years of high-volume call center/customer service experience required
High School Diploma or equivalent
Excellent communication and problem-solving skills
Comfortable working with computers and multiple systems
Professional, patient, and customer-focused
Bilingual a plus
Credit union/banking experience preferred
Schedule:
Full-time, hourly position
Shifts between 8:00 AM6:00 PM CST
Some weekends and overtime may be required
Saturday training may be required
Important: Candidates must live outside the Houston area
Numbers & Facts
Location
Houston, TX (Remote)
Skills
Banking Servicesunmatched
Call Centersunmatched
Call Volumeunmatched
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Loan Processingunmatched
Multilingualunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
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