Member Services Associate at Bardmoor YMCA

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Greets and engages members and guests, connecting with people of diverse backgrounds.
• Keeps all courtesy areas clean and organized, and assists members with special requests.
• Conducts interviews and tours responsive to the needs of prospective members; promotes and sells memberships.
• Performs data entry, files, accurately handles financial transactions, and processes various enrollments, cancellations, and other membership changes.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• Maintains awareness of programs, schedules, camps and special events.
• Supports fundraising.
• Follows budgeting policies and procedures, and reports all financial irregularities immediately.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Understand and promote all YMCA programs values.

Requirements:

• Must be available to work Friday evening 4p-8p and Saturday morning 8a-12p.
• Minimum 18 years of age
• Must have High School Diploma or GED
• CPR/AED, and First Aid certification or within 30 days of hire
• 6 months to 1 year of customer service, sales or related experience preferred
• Must possess excellent organizational, communication, and problem solving skills
• Ability to comprehend and recall large amounts of detailed information as well as clearly and effectively communicating with others both in writing and orally
• Personal interaction skills also include the ability to work effectively as a Y team member
• Must have computer proficiency to accurately input and process data for paperless filing systems, data entry in online membership database systems, computerized member check-in, online billing transactions, online scheduling, online background checks, and online plan eligibility checks
• Ability to analyze membership records to properly process membership activation, assign appropriate membership categories, pricing levels, applicable discounts, and reconcile billing issues
• Other office skills required include Microsoft Office (primarily for word processing), emailing, online work scheduling, recordkeeping, filing, copying, faxing, cashiering, and phone reception
• Ability to pass a 10-panel drug screen
• Clear a Level 2 background check*

Pay & Perks: $15.00 per hour. Part-time schedule, Friday 4p-8p & Saturday 8a-12p. Free individual YMCA membership for employee and discount for household family members.

Work Location: Bardmoor YMCA - 8495 Bryan Dairy Road, Largo, FL 33777