Member Services Representative - Medi-Cal (Bilingual)

Member Services Representative - Medi-Cal (Bilingual)

Rancho Cucamonga, California

Call Center Hybrid Oct. 27, 2026 2026-7112

Apply Save Job

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to an authentic experience!

Exciting advocate for members as a Member service Representatives, guiding them to maximize benefits and navigate the healthcare system. Provide superior service, assisting with benefit inquiries, claims, and wellness programs. Collaborate with inter-departments to meet members needs. Your role includes coordinating translation for non-English/Spanish speakers, efficient problem-solving, and meeting key performance indicators.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

This is a bilingual position. Identified bilingual team members in this role must take a language proficiency assessment and must receive a passing score.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members; we also aim to match our Team Members with the same energy by providing prime benefits and more.

• CalPERS retirement

• 457(b) option with a contribution match

• Generous paid time off- vacation, holidays, sick

• State of the art fitness center on-site

• Medical Insurance with Dental and Vision

• Paid life insurance for employees with additional options

• Short-term, and long-term disability options

• Pet care insurance

• Flexible Spending Account - Health Care/Childcare

• Wellness programs that promote a healthy work-life balance

• Career advancement opportunities and professional development

• Competitive salary with annual merit increase

• Team bonus opportunities

Education & Requirements

• One (1) year of Customer Service experience analyzing and solving customer problems
• High school diploma or GED required
• This is a bilingual position. Identified bilingual team members in this role must take a language proficiency assessment and must receive a passing score.

Key Qualifications

• HMO or Managed Care Experience preferred
• One (1) year call center experience in a customer service setting preferred
• Medi-Cal program and benefit requirements experience preferred
• Proficiency in Microsoft Office Suite and Windows based programs
• Typing Minimum 35 wpm, good grammar and spelling skills are necessary
• Excellent oral communication skills

Start your journey towards a thriving future with IEHP and apply TODAY!

Pay Range

• $23.00 USD Hourly - $23.00 USD Hourly

Apply