Member Service Representative
Description: The Front Desk will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. The ideal candidate will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.
We open at 4am Monday - Friday thus applicants will have to be early risers.
Position Title: Member Service Representative
Reports to: Front Desk Manager
Schedule: 3:30am-9am Weekdays, 5:30am-12pm Weekends.
Requirements:
Must be 18 years or older.
Proven work experience in Customer Service, Promoter or similar.
Excellent communication skills.
An outgoing, friendly personality and desire to meet new people.
Clean driving record.
Reliable transportation.
Strong social media presence on multiple platforms.
Professional attitude and interest in growth opportunities.
Proficient in reading and writing.
Ability to work independently.
Excellent customer service skills.
Experience in sales is a plus.
Interest in fitness is a plus.
Physical Requirements:
Ability to lift up to 80 lbs.
Ability to carry up to 40 lbs.
Responsibilities:
- Membership Sales.
- Greet all members and guests with a smile and wish them well as they exit the club.
- Check in all members and guests in accordance with company procedures.
- Facilitate any messages on club software at member check-in.
- Answer phones in courteous, helpful, professional manner.
- Communicate special events to members and guess.
- Maintain an atmosphere which makes members feel welcome.
- Facilitate all member requests or forward to a manager.
- Maintain a professional disposition at all times.
- Sell retail products.
- Schedule member services, tanning, hydro-massage, etc.
- Facilitate payment of member services in accordance with company procedures.
- Know club facility, services, and schedules.
- Maintain a clean and organized work area.
- Assist in all projects as delegated by club management.
- Follow all policies and procedures in the Employee Handbook.
- Opening and closing duties.
- Attend any employee training meetings.
Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of 'No Judgments.' Crunch serves a fitness community for all kinds of people with all types of goals, exercising all different ways, working it out at the same place together. Today, we are renowned for creating one-of-a-kind group fitness classes and unique programming for our wildly diverse members. Headquartered in New York City, Crunch serves three million members with over 500 gyms worldwide in 41 states, the District of Columbia, Australia, Canada, Costa Rica, Portugal, Puerto Rico, and Spain. Crunch is rapidly expanding across the U.S. and around the globe.