Member Services Representative

Pride Health is hiring a Hybrid Customer Service Representative to support our client's medical facility in Pearland, TX 77584. This is a 6+ month contract assignment (Possibility of conversion or extension) and a great way to start working with a top-tier healthcare organization!

Job Details:

• Location: Pearland, TX 77584
• Job Type: 6+ months (Possibility of extension or conversion)
• Schedule: Flexible availability between 8:00 AM-8:00 PM, 7 days a week, including possible weekend coverage
• Pay Rate: $13.50/hr. on W2
• Offered pay rate will be based on education, experience, and healthcare credentials.

Job Summary

Job Description:

Provides phone-based customer service support to health plan members by assisting with benefits, eligibility, claims, providers, pharmacy services, appeals, grievances, and general plan questions. Responsible for researching and resolving concerns, using de-escalation skills, documenting interactions, navigating multiple systems, and delivering excellent member service.

Key Responsibilities:

• Handle high-volume inbound member calls.
• Assist with benefit, claims, provider, pharmacy, appeal, and grievance inquiries.
• Resolve member concerns using empathy, problem-solving, and de-escalation skills.
• Document interactions accurately while maintaining HIPAA/PHI compliance.
• Navigate multiple systems and support AEP call volume.

Required Qualifications:

• Minimum 5 years of healthcare experience required, preferably in Medicare advantage. plans, Health insurance, member services, claims, benefits, or customer service.
• Strong communication, multitasking, problem-solving, and de-escalation skills.
• Ability to protect confidential member information and navigate multiple systems.
• Ability to work independently in a remote environment after training.

Remote Requirements:

• Reliable high-speed wired internet (cable, fiber, or DSL); mobile hotspots and cellular 5G internet are not permitted.
• Basic technical skills to troubleshoot connectivity issues, set up equipment, and understand computer installation requirements.
• Ability to use dual monitor.

Pride-Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

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