POSITION OBJECTIVE
As a Club Concierge, you will establish a warm, welcome and professional atmosphere for all Members and their guests. You will be the first impression to all - the point of contact for all visitors ensuring they feel comfortable throughout their visit as well as answer incoming phone calls and direct appropriately.
ESSENTIAL JOB FUNCTIONS
- Greet, welcome & acknowledge all guests as they arrive, providing a warm and friendly initial impression; address all Members by name.
- Provide a professional, efficient arrival and departure experience for all guests while creating memorable visits.
- Anticipate and address Member and guest needs.
- Assist Members in all service matters including concierge requests.
- Escort guests to their meeting destinations.
- Manage reservations for requested activities, coordinating with relevant departments to ensure a seamless experience.
- Develop and maintain positive working relationships with others, and support teams to reach common goals.
- Maintain a clean and organized lobby area, ensuring that it reflects a welcoming and professional atmosphere.
- Other duties as assigned.
QUALIFICATIONS
- Experience in the hospitality industry, preferably in a guest service role.
- Exceptional communication and interpersonal skills, with an ability to engage with guests in a polite, professional and friendly manner.
- Strong customer service orientation, with a commitment to providing memorable guest experiences.
- Excellent problem solving skills and the ability to adapt to changing circumstances.
- Computer skills including Word, Excel, Outlook and PowerPoint.
- Some college is preferred.
PHYSICAL DEMANDS
- While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls.
- The employee is frequently required to talk or listen.
- The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.