Membership Advisor

Benefits:

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Paid time off

MEMBERSHIP ADVISOR

Sales & Member Experience

Reports To: General Manager / Franchise Manager

SELL THE EXPERIENCE. BUILD THE COMMUNITY.

Do you love working with people, building relationships, and achieving goals?

Crunch Fitness is looking for an energetic, personable, and motivated Membership Advisor to help drive membership growth while creating an exceptional experience for every member and guest.

If you enjoy sales, customer service, and working in a fast-paced, team-oriented environment, this is a great opportunity to grow with Crunch. Fitness experience is a plus, but strong sales and customer-service experience is equally valuable.

WHY JOIN CRUNCH?

Competitive base salary

Medical, dental, vision insurance, and 401K for Qualifying Employees

Commission and performance-based bonus opportunities

Complimentary Crunch Fitness membership and 1:1 personal training

Employee discounts and other club benefits

Professional growth and advancement opportunities

Assistance and discounts in fitness certifications and credits to advance your fitness career

Hands-on experience in leadership, sales, operations, and business management

Supportive, team-oriented leadership environment

WHAT YOU'LL DO

Generate membership and personal training sales while working toward individual and club goals.

Welcome prospective members, conduct engaging club tours, and communicate the value of Crunch membership.

Manage guest registration and consistently follow up with leads, guests, referrals, and prospective members.

Use VFP software for lead generation, tracking, and follow-up; training provided.

Participate in sales promotions, referral campaigns, contests, community events, and local outreach.

Promote personal training, retail products, club programs, and other approved services.

Greet and assist members and guests and provide information about club facilities, services, programs, promotions, and schedules.

Build positive member relationships, encourage engagement and retention, and respond to routine questions or concerns.

Process membership payments and retail transactions accurately and maintain accurate guest, sales, and membership information.

Keep the front desk and surrounding areas clean, organized, and welcoming and complete assigned opening and closing responsibilities.

Work with the club team on meetings, training, special events, projects, and member or sales opportunities.

Follow all club policies, procedures, safety standards, and Employee Handbook guidelines.

WHAT WE'RE LOOKING FOR

Strong customer service and communication skills

Strong reading and writing skills and fluency in English

Basic computer proficiency and ability to learn club management and sales software

Sales experience preferred; fitness industry experience is a plus, but not required

Comfortable speaking with prospective members and asking for the sale

Friendly, outgoing, professional, and approachable personality

Self-motivated, goal-oriented, and able to build relationships

Ability to work effectively as part of a team

Passion for fitness, wellness, and helping others

Flexible schedule, including evenings, weekends, and holidays as needed

Ability to regularly lift and carry up to 50 pounds

READY TO MAKE AN IMPACT?

If you're confident, energetic, and ready to turn a guest's first visit into a great Crunch experience, we'd love to meet you!

BRING YOUR PERSONALITY. BRING YOUR ENERGY. BRING THE CRUNCH.

Responsibilities may be modified or adjusted based on business needs.