Membership Coordinator

The Membership Coordinator ensures that all membership records are properly maintained, membership systems are maintained and potential and current members are receiving excellent service.

ESSENTIAL FUNCTIONS:

• Be an advocate and key leader for exceptional customer service and communication in the branch.
• Maintain accurate records for all membership enrollment.
• Serve as the subject matter expert of all procedures of member service and program registration.
• Resolve member problems within policy guidelines.
• Coordinate information between Member Services and other departments.
• Manage staffing schedules and assist in the recruitment, on-boarding, and coaching of membership staff.
• Review and evaluate all current systems and make recommendations for improvements to supervisor.
• Identify problem areas affecting the Member Services area and bring them to the attention of the management team.
• Attend meetings and trainings as required.
• Assist with recruitment and retention of members.
• Assist with promotional, marketing and public relations activities related to membership.
• Develop and distribute member communications as necessary.
• Assist in the management of front desk operations ensuring efficient administrative processes.
• May assist with membership sales by conducting tours for potential new members.
• Support and implement member engagement events and promotional activities.
• Assist with the preparation and monitoring of membership budget.
• Assist in YMCA fund raising activities and special events.
• Special projects and other duties as assigned.

LEADERSHIP COMPETENCIES:

• Functional Expertise
• Inclusion
• Fiscal management
• Communication and Influence

QUALIFICATIONS:

• High school diploma or GED and 4 year college degree preferred
• Two - five years of related experience in administration and/or customer service
• Excellent customer service and administrative skills
• High level of proficiency in Microsoft Word, Outlook and other computer programs and office machines necessary to perform the duties of the job
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community

COMPENSATION:

• Salary Range of $27-30/hr DOE
• Generous health insurance benefit with no cost and low-cost premium
• Paid time off and paid holidays
• 10% company paid retirement contribution after two years of service
• Free nationwide Y membership for you and your family

SCHEDULE:

• Tuesdays- Fridays 11:45am- 8:15pm
• Saturdays- 8:45am- 5:15pm
• Schedule subject to change based on Branch needs and events