Benefits:- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Free food & snacks
- Tuition assistance
Position Summary The American Journey Experience (AJE) Membership Director leads the strategy and comprehensive plan for the AJE Membership Program, including AJE Members, the AJE Sacred Honor Society, and AJE affinity groups. This role oversees membership initiatives designed to expand the Museum’s membership base, sustain growth, deliver exceptional customer service, and advance AJE’s mission. Key responsibilities include member acquisition, renewals, upgrades, programming, communications, recognition, data and financial management, and annual solicitation. As a key fundraising position, the AJE Membership Director builds and strengthens relationships with individual and corporate supporters and contributes to donor cultivation and stewardship efforts, including the annual signature event.
Essential Functions · Provide excellent customer service to visitors, staff, members, donors, and all American Journey Experience customers.
· Maintain current knowledge of The American Journey Experience history, exhibits, programs, events, and brand standards.
· Lead and implement a comprehensive membership engagement strategy that supports acquisition, renewal, retention, upgrades, loyalty, and revenue growth.
· Manage a portfolio of individual sponsors, donors and prospects by cultivating, soliciting, and stewarding annual and mid-level gifts, while identifying donors with major gift potential for appropriate transition.
· Identify, cultivate, solicit, and steward corporate prospects and partners to secure restricted and unrestricted support through sponsorships, memberships, and other engagement opportunities.
· Develop and manage sponsorship packages, member benefits, and donor recognition opportunities; ensure timely fulfillment of benefits, invoicing, acknowledgements, and related commitments.
· Plan and support membership and donor cultivation and stewardship activities, including meetings, tours, communications, special events, and signature fundraising events.
· Collaborate with Development, Membership, Marketing, Visitor Services, Events, Finance, and other departments to promote membership, strengthen the member experience, and align outreach with organizational priorities.
· Create and monitor annual membership and fundraising goals, budgets, projections, and performance metrics; evaluate strategies and adjust as needed to meet revenue and retention objectives.
· Oversee membership data, CRM processes, reporting, dashboards, and analytical tools to maintain accurate records, inform decision-making, and identify opportunities for growth.
· Develop and coordinate member communications, marketing materials, correspondence, and outreach calendars that support engagement across membership segments.
· Train, coach, and support membership staff, peers, volunteers, and front-line team members to deliver consistent, high-quality member and donor experience.
· Process membership sales, including receiving payment, recording member data in Raiser’s Edge, and assisting member’s needs.
· Assist with account management for members and non-members; run daily attendance and membership reports.
· Work regular admission hours and support special events, including evenings and weekends, as needed.
· Work with all departments to ensure a high-quality experience for all The American Journey Experience visitors and serve as a positive role model.
Supervisory Responsibilities (if applicable) Membership Team
Travel Required (if applicable) Travel as required
Required Education and Experience · Bachelor’s degree or equivalent combination of education and professional experience.
· Minimum of five years of nonprofit fundraising, membership, partnership development, guest services, or other relationship-driven experience, with demonstrated success building donor, sponsor, member, or public-facing relationships.
· Strong written and verbal communication skills, including the ability to present information clearly, respond professionally to questions, and represent the organization effectively in public forums.
· Excellent customer service, interpersonal, and problem-solving skills, with the ability to remain composed and professional when addressing guest, donor, member, or public concerns.
· Experience working collaboratively with a broad range of stakeholders, including donors, members, trustees, corporate partners, community leaders, staff, volunteers, guests, and the general public.
· Experience supervising, guiding, or coordinating staff and volunteers while demonstrating sound judgment, professional conduct, and ethical leadership.
· Strong organizational and prioritization skills, with the ability to manage multiple projects, relationships, and responsibilities in a fast-paced environment.
· Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Teams.
· Experience with donor databases, CRM systems or Raiser’s Edge preferred.
· Ability to work a flexible schedule, including evenings, weekends, holidays, and overtime as needed for events, donor engagement, and operational needs.
· Commitment to representing The American Journey Experience positively, working respectfully with colleagues and the public, and supporting the mission of connecting people with honest history and truth.
EO Statement MO is committed to equal opportunity in employment and, as such, it recruits, hires, transfers, trains, promotes, pays and retains its employees solely based on qualifications and performance within the boundaries of the stated mission of MO as a Judeo-Christian Biblical organization.
The Organization’s commitment to this equal employment opportunity applies to all parties, including regular employees and applicants for employment.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Flexible work from home options available.