Membership Relations Representative

Broken Top Club, located in Bend, OR, is pleased to announce an excellent career opportunity for a full-time Member Relations Representative! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Summary:

Seeking a personable, organized, and service-oriented individual to join the team as a Member Relations Representative. This position plays an essential role in creating an exceptional member experience by building meaningful relationships, encouraging participation in club activities, and serving as a trusted resource for the membership. As one of the primary points of contact for members, the Member Relations Representative will help foster a welcoming, connected, and engaging club environment. The ideal candidate is outgoing, proactive, detail-oriented, and passionate about providing exceptional hospitality.

About Us:

The club offers championship golf, dining, fitness, swimming, tennis, pickleball, and a vibrant calendar of social activities. Its mission is to provide an exceptional club experience while fostering meaningful relationships and a strong sense of community among members.

Schedule:

Must be flexible to work occasional evenings, weekends, and holidays based on club events and operational needs.

Key Responsibilities:

Member Experience and Engagement

• Serves as a welcoming and knowledgeable point of contact for members and guests.
• Builds and maintains positive relationships with members, learning their interests, preferences, and needs.
• Assists members with general questions regarding club amenities, activities, events, and services.
• Proactively engages with members to encourage participation in social events, recreational activities, dining, and other club offerings.
• Identifies opportunities to enhance the member experience and strengthen overall member satisfaction.
• Assists in resolving member concerns professionally and promptly, coordinating with appropriate department managers when necessary.

New Member Onboarding and Retention

• Works closely with the Membership Director to welcome and integrate new members into the club community.
• Assists with new member orientations, introductions, and follow-up communications.
• Helps connect new members with other members, social groups, activities, and club programs based on their interests.
• Supports member retention efforts by identifying opportunities for increased involvement and engagement.
• Maintains awareness of member feedback and communicates trends, concerns, and suggestions to management.

Club Events and Activities

• Assists with promoting, coordinating, and executing member events and activities.
• Manages event reservations, RSVP lists, attendance tracking, and member inquiries.
• Works with the Food and Beverage, Golf, Recreation, and other departments to ensure events are organized and communicated effectively.
• Attends and assists with club events as needed, including occasional evenings and weekends.
• Encourages participation in events and helps develop ideas for new activities that appeal to the membership.
• Gathers member feedback following events to help improve future programming.

Member Communications

• Assists with preparing and distributing member communications, including weekly newsletters, event announcements, club updates, and reminders.
• Maintains accurate and up-to-date information on the club's website, mobile app, and other member communication platforms, as assigned.
• Coordinates with department managers to gather information regarding upcoming activities, operational changes, and club announcements.
• Helps ensure communications are timely, accurate, professional, and consistent with the club's brand.
• Assists with creating promotional materials and supporting club marketing initiatives as needed.

Administrative and Departmental Support

• Maintains accurate member information, event records, and relevant databases.
• Assists the Membership Director with special projects, member engagement initiatives, and administrative tasks.
• Supports communication between members and club departments to ensure seamless service.
• Monitors and responds to member inquiries through phone, email, and in-person interactions.
• Assists with tracking member participation, feedback, and engagement trends.
• Performs additional duties as assigned to support club operations and member satisfaction.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

What Success Looks Like:

The Member Relations Representative plays an important role in creating a club environment where members feel welcomed, informed, connected, and valued.

Success in this position is demonstrated through:

• Strong relationships and positive interactions with members.
• Increased member engagement and participation in club activities.
• A smooth and welcoming onboarding experience for new members.
• Clear, consistent, and timely member communications.
• Successful coordination and support of member events.
• Proactive identification of opportunities to improve the overall member experience.
• Strong collaboration with the Membership Director and other club departments.

Minimum Qualifications:

• Exceptional interpersonal and communication skills with a friendly, approachable personality.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfortable interacting with a diverse membership and building professional relationships.
• Ability to work independently while collaborating effectively with multiple departments.
• Professional appearance, positive attitude, and commitment to maintaining member confidentiality.

Knowledge/Skill:

• Proficient in Microsoft Office, email platforms, and basic digital communication tools.
• Experience with Canva, website management, member databases, or club management software is a plus.

Education and Experience:

Previous experience in hospitality, private clubs, customer service, event coordination, or member relations preferred.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage

• Retirement Benefits - 401(k) with employer match (19 years of age and older)

• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

• Additional Compensation - Eligibility for Service Charge

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.