Position Summary The Memory House Manager leads the daily operations of the Memory Support neighborhood, fostering a safe, welcoming, homelike environment where residents living with dementia or cognitive impairment experience dignity, independence, and meaningful engagement. This hands-on leader develops team members as dementia care specialists and promotes consistent, individualized, person-centered support. Mission Statement To create a compassionate, person-centered home where residents living with memory loss are known, valued, and supported in living meaningful lives, while empowering team members to deliver exceptional care through strong relationships, specialized knowledge, and shared accountability. Essential Duties and Responsibilities Team Leadership and Development • Lead, coach, orient, and evaluate Memory Support team members; reinforce accountability, teamwork, and compassionate service. • Develop staff knowledge and competencies in dementia support, communication, behavioral expressions of unmet needs, and person-centered practices. • Manage staffing schedules, assignments, attendance, time-off requests, time records, and coverage needs; monitor overtime and departmental resources. • Coordinate with Nursing, Dining, Lifestyles, Environmental Services, Maintenance, and other departments to maintain a safe, clean, welcoming neighborhood. Resident Support and Engagement • Promote individualized care that reflects each resident’s history, abilities, preferences, routines, and goals while protecting dignity, choice, and resident rights. • Oversee daily delivery and documentation of personal care and support services in accordance with established care plans; provide hands-on coaching and assistance as needed. • Lead meaningful engagement and lifestyle programming, integrating social, physical, sensory, cognitive, spiritual, and purposeful activities into daily routines. • Partner with Life Enrichment and the Director of Philanthropy and Community Engagement on programs and appropriate volunteer opportunities. • Build trusted relationships with residents and families; establish timely, effective communication and address operational concerns. Clinical Coordination and Quality • Collaborate with the Assisted Living Unit Manager on nursing oversight, resident assessments, clinical care plans, and changes in condition; promptly escalate concerns to licensed nursing personnel. • Participate in interdisciplinary reviews and contribute observations regarding resident functioning, engagement, and support needs; ensure team members follow nursing direction and established care plans. • Maintain compliance with applicable South Carolina regulations, organizational policies, resident privacy requirements, infection prevention, safety, and incident reporting standards. • Participate in quality improvement, risk management, emergency preparedness, and continuous improvement initiatives; address identified gaps promptly. Supervisory Responsibilities Directly supervises assigned Memory Support team members, including hiring participation, onboarding, coaching, performance evaluations, corrective action in coordination with Human Resources, scheduling, and payroll approval within delegated authority. The Manager is accountable for daily operations and service delivery; nursing assessments, clinical decisions, and licensed nursing functions remain with appropriately licensed personnel under the designated nursing oversight structure. Qualifications · Experience in memory care, assisted living, senior living, or related healthcare/human services; two years of supervisory or team leadership experience preferred. · Associate degree in a related field preferred; bachelor’s degree desirable. Nursing licensure is not required. · Strong knowledge of dementia support, person-centered care, resident rights, and relevant regulatory and safety practices. · Demonstrated coaching, communication, conflict-resolution, organization, problem-solving, and operational management skills. · Ability to manage schedules, staffing resources, documentation, and basic budgets; proficiency with Microsoft Office and relevant care or scheduling systems. · Ability to work collaboratively with nursing leadership, residents, families, and interdisciplinary teams while maintaining confidentiality and sound professional judgment. Work Environment and Physical Requirements Work is primarily indoors in a residential care environment, with possible exposure to communicable illnesses, bodily fluids, cleaning products, and residents experiencing confusion or distress. The role requires a visible presence in the neighborhood, regular standing and walking, communication, use of hands and arms, and occasional bending, kneeling, or crouching. Must be able to respond to resident and operational needs and work occasional evenings, weekends, or holidays as required. Reasonable accommodations may be made for qualified individuals. Success Measures · Resident Experience and Quality of Care: Residents receive consistent, compassionate, person-centered support that promotes dignity, safety, independence, and meaningful engagement. · Team Leadership and Development: Maintains an engaged, well-trained, accountable team with demonstrated competency in dementia care practices, effective communication, and individualized resident support. · Operational Effectiveness: Maintains appropriate staffing coverage, manages labor and departmental resources responsibly, and ensures consistent execution of daily responsibilities. · Family Communication and Satisfaction: Builds positive, trusting relationships with families through proactive communication, responsiveness, and effective resolution of concerns. · Quality and Regulatory Compliance: Maintains compliance with applicable regulations, organizational policies, documentation requirements, and safety standards while actively supporting continuous improvement. · Meaningful Engagement: Ensures residents have regular opportunities to participate in individualized activities and experiences that reflect their interests, abilities, and preferences. |
| Location | Greenville, South Carolina |
| Website | https://thewoodlandsatfurman.org/contact/careers/ |
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