Mental Health Support Service Coach

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Salary - £28,000 - £34,000 dependent on experience.

Full remote role.

This role could sometimes require shifts between 8am - 8pm dependent on the customer need. However, core hours are 9-5pm, but flexible working arrangements can be discussed at interview.

To case manage clients to a successful and timely outcome by providing holistic assessments, reports, and action plans with innovative solutions to potential work barriers. The role will involve liaison with a variety of 3rd party stakeholders, customers, and clients to support individuals with health conditions or disabilities to remain at or return to work.

• Provide vocational rehabilitation case management and retention/return to work support to clients.
• Conduct interviews and assessments / specialist assessments to determine the support needs of the client, compiling reports and recommendations to determine the most appropriate occupational direction for clients.
• Develop and implement retention/return to work action plans obtaining support where required from colleagues, partner organisations and external service providers.
• Provide timely updates of the required case management systems and databases in relation to service level agreements, activities, progress and outcomes within appropriate timescales.
• Deliver a quality outcome by providing advice and guidance to the referrer and stakeholders such as employers, HR, solicitors, insurance and rehabilitation providers, ensuring that all services delivered adhere to set professional standards and are delivered within contractual requirements and service level agreements.
• The interviews and assessments conducted to include the implementation of reasonable adjustments, redeployment within the same company, sourcing of alternative employment, or signposting to other relevant support functions such as key skills training or external service providers.
• Deliver the most cost effective and appropriate support package. - To maintain correct procedures relating to client consent, collection, storage and sharing of data. To ensure the appropriate company systems are maintained: psHealth and CRM.
• Actively maximize the opportunity for repeat / additional business through promotion / recommendation of Maximus VR products and services.
• Research and maintain an awareness of VR / employment / health / welfare related issues, trends and news, and to establish and maintain appropriate and effective relationships and knowledge within both the consultants local geographic area and nationally.
• Meet and exceed personal case load targets for referrals and case closure as set by the Vocational Rehabilitation Services Manager / Section Head.
• Deliver any other objectives and targets as set by the Vocational Rehabilitation Services Manager / Section Head.
• Support regular reporting of activity against plans as set by the Vocational Rehabilitation Services Manager / Section Head.

• Hold or be eligible for membership of the Vocational Rehabilitation Association; have an excellent understanding of Employment Law, the DDA, Health & Safety legislation and requirements, and experience of conducting diagnostic interviews.
• Strong understanding skills / qualifications or experience of the development and implementation of return to work strategies, vocational rehabilitation and support mechanisms.
• Have skills / qualifications or experience of understanding and providing support to people with a wide range of disabilities.
• Evidence of continuous professional development to ensure the delivery of most recent and up to date / researched vocational rehabilitation services and support, to the correct quality standard.
• Experience of working to targets and time deadlines.
• Experience of working with multiple stakeholders, particularly employers, to arrange Return to Work plans and facilitate safe and sustainable reintegration to the workplace. Excellent communication skills with the ability to adapt to a wide range of communication and learning styles.
• Strong interpersonal skills, specifically around listening, questioning, building relationships, motivation and demonstrating initiative.
• Influencing skills that promote commitment and action to improve teamwork with all parties involved.
• Strong written communication skills with the ability to produce clear, accurate reports, statistics & documentation.
• Customer and outcome focused and solutions based approach.
• Planning, problem solving and organisational skills.
• Computer skills, good working knowledge of Microsoft Office.
• To have the ability to travel independently as required. The post will involve extensive travel and may require overnight stays.

• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. • We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. • Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.