Mercedes-Benz Service Drive Greeter

About Us

At Mercedes-Benz of Carlsbad, we deliver "The Best or Nothing." As an authorized Mercedes-Benz dealership, we pride ourselves on providing a luxury experience that matches the engineering of the vehicles we service. We are seeking a polished, high-energy, and professional Service Drive Greeter to serve as the face of our service department and set the tone for every guest visit..

Established in the 1920s by founder T.W. Hoehn, the Hoehn family has maintained a distinguished presence in the automotive sector for four generations. What started as a small Oldsmobile dealership has grown into one of San Diego's most respected automotive groups. Today, the Hoehn Family of Dealerships celebrate 50 years in the automobile business, proudly representing 7 brands in Carlsbad Representing seven world-class brands in Carlsbad including (Audi, Honda, Jaguar, Land Rover, Porsche, Mercedes-Benz, and Sprinter) and a second Audi dealership in Temecula.

Position Summary

The Service Drive Greeter is the critical first point of contact for clients arriving at our service drive. In this fast-paced, luxury retail environment, you will welcome guests with a warm, upscale demeanor, manage the initial intake flow, and coordinate with our Service Advisor and valet teams to ensure a premium experience.

Key Responsibilities

• First Impressions: Promptly and warmly greet all arriving service clients, upholding Mercedes-Benz luxury brand standards in presentation and communication.
• Traffic Management: Direct the flow of vehicles entering the service drive to ensure safety, efficiency, and a clutter-free environment.
• Client Intake & Routing: Verify client appointment information, perform basic data entry, and seamlessly introduce guests to their assigned Service Advisor.
• Hospitality & Amenities: Guide guests to our luxury waiting lounge, introduce available amenities (workstations, refreshments), and coordinate alternative transportation like shuttle services or loaner vehicles if needed.
• Team Collaboration: Actively communicate guest arrivals and special accommodations to the advisors and porter teams to maximize operational efficiency.

Qualifications

• The Luxury Mindset: Previous experience in luxury retail, high-end hospitality, or premium automotive environments is preferred.
• Communication Skills: Exceptional interpersonal skills with a polished appearance, clear verbal communication, and a genuinely helpful attitude.
• Adaptability: Ability to stay calm, organized, and multi-task efficiently during peak morning and afternoon service rushes.
• Requirements: High school diploma or equivalent. Must possess a valid driver's license with a clean, insurable driving record.
• Schedule: Flexibility to work standard dealership hours, including rotating Saturdays.

What We Offer

• Competitive hourly pay based on experience.
• Comprehensive medical, dental, and vision insurance packages.
• 401(k) retirement plan.
• Paid Time Off (Vacation, Sick Leave, and Holidays).
• Excellent employee discounts on vehicle purchases, parts, and service.
• Clear pathways for career growth into Service Advisor or dealership management roles.