Merchandising Manager

Merchandise Manager

Under the leadership of the store manager, directly leads the freight team, and all associates of the store while the manager on duty. The merchandise manager (MM) is responsible for executing merchandising standards throughout the store. The merchandise manager is also responsible to "wow the customer", operational controls, inventory integrity, asset protection, cleanliness, safety and driving sales.

As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the merchandise manager, but you also model leadership behaviors and deliver as a manager on duty. As the manager on duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The merchandise manager is part of the management team that sets the tone by embracing and living the Five Below value! These values translate into creating the coolest brand on the planet, where talented people want to grow their careers.

Key attributes of MM:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Ownership/Commitment
• Accountability/Delegation/Follow Up
• Sales Driver/Goal Oriented
• Professionalism
• Emerging skill - Planning/Time Management

Responsibilities:

• Ensures merchandise movement process is flawlessly executed
• Responsible for merchandising, signing, and resets in now, style, room, tech, and party
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all associates
• Assists in training all associates
• Assists in coaching all associates
• Assists in developing all associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Responsible for maintaining assigned zone
• Sets and maintains market plan, signage, and other merchandise sets
• Ensures the execution of company inventory integrity process
• Adheres to and holds associates accountable to all Five Below's standard operating procedures (SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with human resources policies and procedures
• Leads asset protection and safety processes and holds associates accountable
• Delivers exceptional customer service through personal contact with customers
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Leads and ensures Five Below's packaway process is completed within timeframes provided
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the store manager, as dictated by store needs.

Key measurables:

• Sales
• AP audits
• Shrink results
• Expense control
• ADS
• CSAT scores

Essential job functions:

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

Qualifications:

• High school graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure