Lead resolution of incidents - Assess business impact, capture relevant identifiers and timestamps, reproduce or isolate the failure, coordinate responders, restore service, validate downstream recovery, and document the outcome, and engage other IT teams and vendors as needed. General Summary: ‘Systems Analyst – Merchandising’ will be accountable for maintaining the business processes and systems impacting the Merchandise technology landscape such as Retek, Assortment Planning (SAS/Enterprise Planning), JDA Allocations and PLM.